IT Support Engineer (Systems & Network)

Innomed; Johor Bahru; Hybrid; MYR 78,000 - 112,000; Full time

Benefits offered by this job

Transport allowance

Job summary

Jora Malaysia is hiring an IT Systems, Network & Customer Support Engineer in Johor Bahru. The role blends remote and onsite work, with regular cross-border travel to Singapore and reporting to the Singapore office twice weekly.

You will manage IT operations, configure SQL Server environments, and support clinical photography workflows. Requires 3–7 years in IT and solid Windows networking skills; transport and cross-border travel are provided.

Qualifications

• 3–7 years experience in IT Support, Systems Administration, or Network Engineering.
• Strong working knowledge of SQL Server/SQL Express and troubleshooting connectivity issues.
• Good understanding of Windows networking including TCP/IP, DNS, SMB shares, firewalls, and VLANs.
• Experience managing corporate software accounts (SAP/ERP, CRM, cloud storage, Office suites).
• Experience supporting photography workflows or photo management apps is a plus.

Responsibilities

• Provide onsite and remote support to clinics and customers in Singapore and related companies in the region.
• Install, configure, and troubleshoot medical photography software, SQL-based apps, NAS/SMB paths, image storage, and network connectivity.
• Assist with workstation setup, migrations, device configuration, and end‑user training.
• Manage internal IT operations including device setup, OS issues, networking, printers, and hardware support.
• Administer corporate software accounts (SAP/ERP, CRM, cloud storage, Microsoft 365/Google Workspace).
• Create, manage, and secure user accounts, permissions, licenses, and 2FA policies.
• Install and administer SQL Server/SQL Express for internal and customer systems; perform backups/restores.
• Configure routers, switches, firewalls, VLANs, DNS, SMB/NAS sharing, and network paths.
• Support medical photography workflows and media management software used by clinical staff.
• Maintain IT asset inventory and lifecycle management; oversee procurement and tagging.
• Maintain documentation, SOPs, network diagrams, troubleshooting steps, and knowledge base.
• Conduct preventive maintenance and periodic system checks for reliability.

Skills

IT support

Customer facing

Problem solving

Documentation

Independent working

Tools

SQL Server

SQL Express

Windows networking

TCP/IP, DNS, SMB

Firewalls, VLANs

SAP/ERP

CRM platforms

Dropbox/OneDrive/Google Drive

Microsoft 365/Google Workspace

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IT SYSTEMS, NETWORK & CUSTOMER SUPPORT ENGINEER (HYBRID / REGIONAL SUPPORT)

Location: Johor Bahru (Hybrid WFH with regular travel to Singapore)

Transport allowance provided.

Full-time role.

We are seeking an IT Systems, Network & Customer Support Engineer based in Johor Bahru to provide technical support to our customers in Singapore and manage our internal IT operations. This role involves a mix of remote work, onsite customer visits, SQL system troubleshooting, IT asset management, corporate software administration, and photography workflow support. The candidate must be able to cross the JB–Singapore border regularly and report to our Singapore office at least twice a week.

Key Responsibilities:

• Provide onsite and remote support to clinics and customers in Singapore and provide remote support to our related companies in the region
• Install, configure, and troubleshoot medical photography software, SQL-based applications, NAS/SMB file paths, image storage directories, and network connectivity issues.
• Assist with workstation setup, system migrations, device configuration, and user training for customers.
• Manage internal IT operations including device setup, OS troubleshooting, networking issues, printer and hardware support.
• Administer corporate software accounts including SAP/ERP, CRM platforms, Dropbox, OneDrive/Google Drive, and Microsoft 365 or Google Workspace email.
• Create, manage, and secure user accounts, permissions, licences, and 2FA policies for internal staff.
• Install, configure, and administer SQL Server/SQL Express for internal and customer systems.
• Perform SQL backups, restores, migrations, and permission assignments.
• Configure and troubleshoot routers, switches, firewalls, VLANs, static IPs, DNS, SMB/NAS file sharing, and network paths.
• Support medical photography workflows and media management software used by clinical staff.
• Maintain IT asset inventory including laptops, PCs, network equipment, photography devices, and software licences.
• Oversee procurement, deployment, tagging, and lifecycle management of IT assets.
• Maintain documentation, SOPs, network diagrams, troubleshooting steps, and IT knowledge base for both internal and customer systems.
• Conduct preventive maintenance and periodic system checks to ensure reliability of devices, databases, and networks.

Requirements:

• 3–7 years experience in IT Support, Systems Administration, or Network Engineering.
• Strong working knowledge of SQL Server/SQL Express, including installation, configuration, and troubleshooting connectivity issues.
• Good understanding of Windows networking including TCP/IP, DNS, SMB/NAS shares, firewalls, and VLANs.
• Strong Windows 10/11 troubleshooting skills and familiarity with device management.
• Experience managing corporate software accounts (SAP/ERP, CRM systems, Dropbox/Google Drive/OneDrive, Microsoft 365/Google Workspace).
• Experience supporting photography workflows or photo management software is preferred.
• Must be based in Johor Bahru and able to commute daily.
• Must have personal transport (car or motorbike).
• Must be able to enter Singapore when required and report physically to our Singapore office at least twice per week.
• Good communication skills and confidence in customer-facing situations.
• Self-driven, well-organized, and able to work independently with minimal supervision.

What We Offer:

• Transport allowance for cross-border travel.
• Competitive salary based on experience.
• Supportive and professional team environment.