IT Support Engineer (Systems & Network)

Innomed Sdn Bhd; Johor Bahru; Hybrid; MYR 78,000 - 100,000; Full time

Benefits offered by this job

Transport allowance

Cross-border travel support

Job summary

Innomed Sdn Bhd is seeking an IT Systems, Network & Customer Support Engineer in Johor Bahru for a hybrid role with regular travel to Singapore. Responsibilities include managing IT operations, supporting clinics in Singapore, and administering SAP/ERP, CRM, and cloud storage tools.

You will install and troubleshoot SQL Server/Express, configure networks, and support photography workflows. Travel to Singapore is expected twice weekly and a transport allowance is provided.

Qualifications

• 3–7 years experience in IT Support, Systems Administration, or Network Engineering.
• Strong working knowledge of SQL Server/SQL Express, including installation, configuration and troubleshooting connectivity issues.
• Good understanding of Windows networking including TCP/IP, DNS, SMB/NAS shares, firewalls, and VLANs.
• Experience managing corporate software accounts (SAP/ERP, CRM systems, Dropbox/Google Drive/OneDrive, Microsoft 365/Google Workspace).
• Experience supporting photography workflows or photo management software is preferred.
• Must be based in Johor Bahru and able to commute daily.
• Must have personal transport (car or motorbike).
• Must be able to enter Singapore when required and report physically to our Singapore office at least twice per week.

Responsibilities

• Provide onsite and remote support to clinics and customers in Singapore and provide remote support to our related companies in the region.
• Install, configure, and troubleshoot medical photography software, SQL-based applications, NAS/SMB file paths, image storage directories, and network connectivity issues.
• Assist with workstation setup, system migrations, device configuration, and user training for customers.
• Manage internal IT operations including device setup, OS troubleshooting, networking issues, printer and hardware support.
• Administer corporate software accounts including SAP/ERP, CRM platforms, Dropbox, OneDrive/Google Drive, and Microsoft 365 or Google Workspace email.
• Create, manage, and secure user accounts, permissions, licences, and 2FA policies for internal staff.
• Install, configure, and administer SQL Server/SQL Express for internal and customer systems.
• Perform SQL backups, restores, migrations, and permission assignments.
• Configure and troubleshoot routers, switches, firewalls, VLANs, static IPs, DNS, SMB/NAS file sharing, and network paths.
• Support medical photography workflows and media management software used by clinical staff.
• Maintain IT asset inventory including laptops, PCs, network equipment, photography devices, and software licences.
• Oversee procurement, deployment, tagging, and lifecycle management of IT assets.
• Maintain documentation, SOPs, network diagrams, troubleshooting steps, and IT knowledge base for both internal and customer systems.
• Conduct preventive maintenance and periodic system checks to ensure reliability of devices, databases, and networks.

Skills

SQL Server

Windows networking

Device management

Tools

SAP/ERP

CRM systems

Dropbox/OneDrive/Google Drive

Microsoft 365

Google Workspace

Job description

IT SYSTEMS, NETWORK & CUSTOMER SUPPORT ENGINEER (HYBRID / REGIONAL SUPPORT)

Location: Johor Bahru (Hybrid WFH with regular travel to Singapore)

Transport allowance provided.

Full-time role.

We are seeking an IT Systems, Network & Customer Support Engineer based in Johor Bahru to provide technical support to our customers in Singapore and manage our internal IT operations. This role involves a mix of remote work, onsite customer visits, SQL system troubleshooting, IT asset management, corporate software administration, and photography workflow support. The candidate must be able to cross the JB-Singapore border regularly and report to our Singapore office at least twice a week.

Key Responsibilities

• Provide onsite and remote support to clinics and customers in Singapore and provide remote support to our related companies in the region
• Install, configure, and troubleshoot medical photography software, SQL-based applications, NAS/SMB file paths, image storage directories, and network connectivity issues.
• Assist with workstation setup, system migrations, device configuration, and user training for customers.
• Manage internal IT operations including device setup, OS troubleshooting, networking issues, printer and hardware support.
• Administer corporate software accounts including SAP/ERP, CRM platforms, Dropbox, OneDrive/Google Drive, and Microsoft 365 or Google Workspace email.
• Create, manage, and secure user accounts, permissions, licences, and 2FA policies for internal staff.
• Install, configure, and administer SQL Server/SQL Express for internal and customer systems.
• Perform SQL backups, restores, migrations, and permission assignments.
• Configure and troubleshoot routers, switches, firewalls, VLANs, static IPs, DNS, SMB/NAS file sharing, and network paths.
• Support medical photography workflows and media management software used by clinical staff.
• Maintain IT asset inventory including laptops, PCs, network equipment, photography devices, and software licences.
• Oversee procurement, deployment, tagging, and lifecycle management of IT assets.
• Maintain documentation, SOPs, network diagrams, troubleshooting steps, and IT knowledge base for both internal and customer systems.
• Conduct preventive maintenance and periodic system checks to ensure reliability of devices, databases, and networks.

Requirements

• 3-7 years experience in IT Support, Systems Administration, or Network Engineering.
• Strong working knowledge of SQL Server/SQL Express, including installation, configuration, and troubleshooting connectivity issues.
• Good understanding of Windows networking including TCP/IP, DNS, SMB/NAS shares, firewalls, and VLANs.
• Strong Windows 10/11 troubleshooting skills and familiarity with device management.
• Experience managing corporate software accounts (SAP/ERP, CRM systems, Dropbox/Google Drive/OneDrive, Microsoft 365/Google Workspace).
• Experience supporting photography workflows or photo management software is preferred.
• Must be based in Johor Bahru and able to commute daily.
• Must have personal transport (car or motorbike).
• Must be able to enter Singapore when required and report physically to our Singapore office at least twice per week.
• Good communication skills and confidence in customer-facing situations.
• Self-driven, well-organized, and able to work independently with minimal supervision.

What We Offer

• Transport allowance for cross-border travel.
• Competitive salary based on experience.
• Supportive and professional team environment.

Our vision is to be the preferred partner among medical professionals and aesthetic practitioners engaged in the anti-ageing industry in the East Asia region. We are known for our quality equipment and commitment to service excellence.

Perks and benefits Medical Commission schemes (for sales), on-the-job trainin