Customer Service Associate

Hytech Consulting Management Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Hytech Consulting Management Sdn Bhd is seeking a dedicated team member to provide front-line support across live chat, phone, and email channels. You will respond to queries, resolve issues related to products and promotions, and professionally handle feedback and complaints.

The role requires a diploma or higher, proficiency in Microsoft Office, and strong English communication. Mandarin is an added advantage; shifts including weekends may be required to meet client needs.

Qualifications

• Diploma or higher is required.
• Willing to work shifts, including weekends if required.
• Proficient in Microsoft Office.
• Fluent in English (written and spoken). Mandarin is an added advantage.

Responsibilities

• Provide front-line support to customers via live chats, phone, and email.
• Answer queries and resolve issues regarding products, platforms and promotions.
• Address customer feedback and complaints professionally.
• Record and update customer data and other relevant information as needed.
• Support documentation/administrative needs and translation for customer notices.

Job description

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.