IT SUPPORT & System Key User

MERITAR SUPPLY CHAIN MALAYSIA SDN. BHD.; Tanjong Malim; On-site; MYR 25,000 - 36,000; Full time

Job summary

MERITAR SUPPLY CHAIN MALAYSIA SDN. BHD. is seeking an IT Helpdesk/Key User to support desktop IT, manage the local IT environment, and act as the bridge to the China HQ system team.

This on-site role in Malaysia requires hands-on hardware, software, and networking skills, plus user training duties for local staff. You will master the local business system as the Key User, deliver end-user training, collect feedback, and prepare clear issue reports for escalation.

Qualifications

• Diploma or above in IT/Computing preferred.
• Fluent English for daily work; Bahasa Malaysia is a plus; Chinese language is highly preferred for China HQ communication.
• Strong command of Windows OS and Microsoft Office; able to install and configure applications.

Responsibilities

• Manage office PCs, printers, monitors, and IT assets; deploy devices and configure user accounts.
• Respond to and resolve daily IT incidents; fix software issues and network connectivity problems.
• Perform basic network setup and troubleshooting for office LAN, Wi-Fi, and basic switches.
• Coordinate with HQ for server power, status checks, and escalation of issues.
• Maintain IT asset inventory and stock checks; manage consumables.

Skills

English proficiency

Hindi? not needed

Bahasa Malaysia (bonus)

Chinese language (preferred)

Windows OS & MS Office

IT helpdesk/desktop support

Documentation & reporting

Education

Diploma or above in IT/Computer related major

Job description

Salary: Up to RM2200-RM3200 per month

Employment Type: Full-time(Permanent)

Working Days: Monday to Friday, 9.00am-6.00pm.Saturday work as required by production

This is an on-site role at our Malaysia branch, combining desktop IT support and Business System Key User responsibilities. The role is responsible for daily maintenance and troubleshooting of office IT equipment and basic network. As the local Key User for our HQ business system, you will master system operations, conduct user training for local staff, collect feedback and follow up issues, acting as the communication bridge between local team and China HQ system team.

Key responsibilities

• Manage office PCs, printers, monitors and other IT assets: new device deployment, OS & software installation, configuration of user accounts.
• Respond and resolve daily IT incidents: computer errors, software issues, printer malfunctions, Wi‑Fi and local network connectivity problems.
• Perform basic network setup & troubleshooting: office LAN, wireless AP, simple switch checks, network cable inspection and basic networking.
• Basic local server coordination: follow instructions from HQ to power on/off server, check status, reboot server and collect alert information for escalation.
• Maintain IT asset inventory: record issuance & return of IT equipment and conduct regular stock checks.
• Conduct routine IT equipment inspection, manage IT consumables requisition and replacement. Liaise with local IT vendors for hardware repair, procurement and acceptance.
• Study operation guidelines and documents provided by China HQ, master end-to-end system workflows.
• Deliver internal system training for Malaysia branch staff, prepare localised operation guides and provide daily support & Q&A.
• Collect user questions, bugs and functional requirements, compile structured issue reports and elevate to China HQ system team regularly.
• Assist HQ in system function testing and validation, report issues under local Malaysia business scenarios.

About you

Education: Diploma or above. IT / Computer related major is preferred. Candidates with solid practical experience are also welcome.

Proficient in English for daily work reading, writing and communication. Bahasa Malaysia is a plus. Able to speak Chinese is highly preferred for communication with China HQ.

Good command of Windows OS and Microsoft Office. Able to install and configure various application software independently.

Basic networking knowledge: familiar with router, switch and Wi‑Fi; able to troubleshoot basic network connectivity and perform simple networking.

Prior experience in IT Helpdesk, desktop support, admin with IT duties or System Key User role is an advantage.

Strong hands-on ability, willing to assemble, install and debug hardware; proactive to troubleshoot problems.

Clear logical thinking, fast learner to understand business workflows and prepare step-by-step guides.

Good communication skills, able to explain system functions clearly to non-IT users and conduct training.

Meticulous and organised, good at documentation, issue tracking and regular reporting to HQ.

Self-motivated, able to follow IT standards and business processes defined by China HQ.

Entitled to statutory annual leave and other mandatory benefits in Malaysia.

Complete system training provided directly by China HQ.

Remote technical backup from HQ IT team for complex problems.

Stable office environment. Company provides all required tools, hardware and consumables.

Hybrid career path covering IT support and business system, with good learning opportunities.