Customer Service Associate

Hytech; Kampung Malaysia Tambahan; Presencial; MYR 33 000 - 58 000; Tempo integral

Resumo da oferta

Hytech is seeking a Front-Line Support specialist in Kuala Lumpur to assist customers via live chat, phone and email, resolving issues about our fintech products and services.

The ideal candidate has a diploma or higher, is fluent in English (Mandarin a plus), and is comfortable with shift work. Proficiency in Microsoft Office and strong analytical thinking are expected in a dynamic, customer-focused environment.

Qualificações

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.

Responsabilidades

• Provide front-line support to customers via live chats, phones, and email.
• Answer queries and resolve client issues regarding products, platforms, and promotions.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.

Conhecimentos

Microsoft Office

Fluent English

Mandarin

Shift work

Analytical thinking

Formação académica

Diploma or higher

Descrição da oferta de emprego

Hytech is a management consulting company headquartered in Australia and Singapore, focusing on providing digital transformation solutions for the fintech and Financial Services industries. Our services cover multiple areas such as back-office operation support, Human Resource Planning, payment systems, and risk control, committed to providing comprehensive and professional service support to clients.

With a team of over 2,000 professionals worldwide, we have deep industry insights and localization implementation capabilities to ensure efficient business progress while complying with local regulations. Hytech always focuses on mid- and back-end solutions, without involving any front-end or transaction-related businesses, continuously helping customers achieve secure, compliant, and sustainable digital transformation.

Role and Responsibilities:

• Provide front-line support to our customers via live chats, phones, and email.
• Answering queries and resolving client issues regarding our products, platforms, and promotion.
• Address customer feedback as well as complaints professionally.
• Record and update customer data and other relevant information when necessary.
• Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices

Qualifications and Requirements:

• Tertiary education, diploma or above.
• Willing to work on shifts (including weekends if required).
• Proficient in Microsoft Office.
• Fluent English including written and verbal communication skills. Mandarin is an added advantage.
• A logical and analytical approach to problem-solving.