IT Support Engineer -L1

Hiree; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Jora Malaysia is seeking an enthusiastic IT Support Engineer with hands-on desktop support experience to join our Kuala Lumpur team. You will deliver front-line IT service, troubleshoot issues across desktops, software, and conferencing tools, and assist with onboarding and account provisioning for users in a securities trading environment.

The role offers exposure to trading-related IT systems, collaboration with local and global IT teams, and opportunities to grow as technology evolves in a

Qualifications

• 2-3 years of IT support experience, preferably in financial services
• Familiarity with Windows desktop environments, network connectivity, and voice technologies
• Basic understanding of trading systems or market data platforms (Bloomberg, TC Pro) is a plus
• Strong customer focus with proactive problem solving
• Ability to work effectively in a small team and under pressure
• Experience providing both face-to-face and remote support
• Logical problem-solving, willingness to learn, and adaptability

Responsibilities

• Provide Level 1 IT support for all business units in Kuala Lumpur. Troubleshoot and resolve desktop and laptop hardware/software issues.
• Support video conferencing platforms (e.g., Zoom) and IP phone systems.
• Assist with user onboarding/offboarding, access provisioning, and account setup.
• Perform routine checks such as backup tape handling, antivirus updates, and patch deployments under supervision.
• Provide first-line support for internally developed and vendor applications (Bloomberg, OMS etc).
• Help maintain software and hardware inventory records and documentation. Support senior engineers in project tasks, including testing, upgrades, and migrations.
• Assist with monitoring trading system infrastructure (servers, network connectivity, etc.) and escalate issues appropriately.
• Coordinate with traders, operations, and compliance staff to address IT concerns.
• Help keep system documentation and logs up to date.
• Participate in IT projects/testing relevant to capital markets and trading operations with guidance from senior staff.

Skills

Customer focus

Problem solving

Team player

Willing to learn

Ability to work under pressure

Tools

Zoom

Bloomberg

TC Pro

IP phone systems

Video conferencing platforms

Backup tape handling

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• We are seeking an enthusiastic IT Support Engineer with 4 years of hands-on experience in desktop support and IT operations.


• The ideal candidate will provide front-line technical support for users , assisting with IT infrastructure and systems that support a securities trading environment.


• This role will involve day-to-day IT service delivery, troubleshooting, and resolving Level 1 technical issues across desktops, standard applications, video conferencing tools, IP phone systems, and onboarding/offboarding procedures.


• You will also gain exposure to trading-related IT systems and infrastructure, supporting senior IT staff to maintain system availability, security, and performance.


• We are looking for a proactive team player who enjoys learning, problem solving, and working closely with both local and global IT teams.


• This position offers excellent career development opportunities and the chance to work with evolving technology in a dynamic market environment.

Key Responsibility Areas (KRA's)

• Provide Level 1 IT support for all business units in Kuala Lumpur. Troubleshoot and resolve desktop and laptop hardware/software issues.


• Support video conferencing platforms (e.g., Zoom) and IP phone systems.


• Assist with user onboarding/offboarding, access provisioning, and account setup.


• Perform routine checks such as backup tape handling, antivirus updates, and patch deployments under supervision.


• Provide first-line support for internally developed and vendor business applications (Bloomberg, OMS etc).


• Help maintain software and hardware inventory records and documentation. Support senior engineers in project tasks, including testing, upgrades, and migrations.


• Assist with monitoring trading system infrastructure (servers, network connectivity, etc.) and escalating issues appropriately.


• Coordinate with traders, operations, and compliance staff to address basic IT concerns.


• Help keep system documentation and logs up to date.


• Participate in IT projects/testing relevant to capital markets and trading operations with guidance from senior staff.

Requirements

• 2-3 years of experience in IT support, advantage if from financial services environment.


• Familiarity with Windows desktop environments, network connectivity, and voice technologies.


• Basic understanding of trading system or market data platforms (Bloomberg, TC Pro) is an advantage but not necessary.


• Strong customer-focus with a proactive approach to problem solving.


• Ability to work effectively in a small team and under pressure.


• Experience in providing both face-to-face and remote support.


• Logical problem-solving skills, willingness to learn, and adaptability.

Experience:

• IT Support L1: 2 years (Required)


• LAN/WAN: 2 years (Required)


• Video Conferencing: 2 years (Required)


• Backup Tape handling: 2 years (Required)