IT SUPPORT ENGINEER

Planet Group; Kuala Lumpur; On-site; MYR 42,000 - 65,000; Full time

Job summary

Jora Malaysia is seeking IT support staff to provide level 1 and 2 helpdesk services across the head office, branches, and subsidiaries. You will liaise with users, investigate IT issues, and assist in deploying new machines and company devices.

The role includes supporting network infrastructure, software licensing, and cross-team collaboration within a tight-knit department.

Responsibilities

• Provide level 1 and level 2 support at head office, branches, and subsidiaries.
• Liaise with internal and external users regarding problem solving and supports.
• Investigate computer-related issues raised by users and escalate when needed.
• Provide support to other team members and work in a close-knit team environment.
• Review reported problems and escalate to relevant supporting personnel.
• Set up and deploy new machines within the organization.
• Set up and deploy company-issued smartphones to users.
• Support network administration, hardware/software installation and maintenance of PCs/servers/LAN/WAN/VPN and software licensing.

Skills

Level 1 support

Level 2 support

User liaison

Troubleshooting

Basic networking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

1.1. To provide level 1 and level 2 support at head office, branches, and subsidiaries.

1.2. To liaise with internal and external users in regard to problem solving and supports.

1.3. To investigate computer-related issues raised by the users and speculate if needed.

1.4. To provide support to other team's members and work in close-knit team environment.

1.5. To review the reported problems and height it to the relevant supporting personnel.

1.6. To setup and deploy new machines in the organizations.

1.7. To set up and deploy company-issued smartphones to user

1.8. To provide support on network administration, hardware/software installation, maintenance & implementation of PCs, servers, LAN/WAN/VPN network infrastructure and upkeep of software licensing.

2. PROJECT SUPPORT

2.1. To participate in ad-hoc or cross-team project carried out by the department, from time to time, depending on whether relevant skill sets is available or depend on the project requirement.

3. DOCUMENTATION

3.1. To assist in writing documents such as User Guides, System Documentations, MIS Operation Procedure and Training Guides, etc.