IT Support Engineer

Global Lancesoft; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Medical Insurance

EPF

SOCSO

Job summary

Global Lancesoft in Kuala Lumpur, Malaysia is seeking a technical support professional to troubleshoot and resolve customer issues related to backup and recovery products, both remotely and on-site.

The ideal candidate holds a Bachelor’s degree in Computer Science or IT, brings 6 months to 2 years of experience in technical or customer support, and possesses basic knowledge of Windows/Linux, networking, and troubleshooting, with strong analytical and problem-solving skills.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6 months–2 years of experience in technical support or customer support roles.
• Basic knowledge of Operating Systems (Windows/Linux), Networking, and troubleshooting.
• Strong analytical and problem-solving skills.

Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and elevate software bugs or product improvement requests to engineering teams.
• Participate in labs, simulations, and product beta testing initiatives to support product improvements.
• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.
• Collaborate with product development and engineering teams for complex technical troubleshooting.
• Stay updated on backup technologies, product updates, and compliance requirements.

Skills

Analytical skills

Problem-solving

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Bachelor’s degree in Computer Science, Information Technology, or related field.

6 months – 2 years of experience in technical support or customer support roles.

Basic knowledge of Operating Systems (Windows/Linux), Networking, and troubleshooting.

Strong analytical and problem-solving skills.

Requirement

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 6 months – 2 years of experience in technical support or customer support roles.
• Basic knowledge of Operating Systems (Windows/Linux), Networking, and troubleshooting.
• Strong analytical and problem-solving skills.

Key Responsibilities

• Troubleshoot and resolve customer issues related to backup and recovery products both remotely and on-site.
• Diagnose and resolve software, hardware, networking, and application issues using remote support tools.
• Monitor and manage backup operations, disaster recovery processes, and storage utilization to ensure system reliability.
• Document technical procedures, troubleshooting steps, and case resolutions in the support system.
• Perform root cause analysis and elevate software bugs or product improvement requests to engineering teams.
• Participate in labs, simulations, and product beta testing initiatives to support product improvements.
• Provide high-quality support via phone, email, and online forums while maintaining strong customer satisfaction.
• Collaborate with product development and engineering teams for complex technical troubleshooting.
• Stay updated on backup technologies, product updates, and compliance requirements.

Benefits

• Medical Insurance
• EPF
• SOCSO