IT Service Delivery & Infrastructure Lead

Eastspring Investments; Kuala Lumpur; Sur place; MYR 180 000 - 280 000; Plein temps

Résumé du poste

Eastspring Investments is seeking a senior IT Operations Leader in Kuala Lumpur to own end-to-end IT service delivery, including infrastructure, network, and end-user computing. You will coordinate incidents and changes, lead vendor management, and ensure service levels are met while driving continuous improvement across technical operations.

The role requires a minimum of 10 years in IT infrastructure and leadership, with strong governance, cloud experience, and vendor engagement.

Qualifications

• Bachelor's degree in IT or related field required.
• 10+ years in IT infrastructure/technology operations.
• Supervisory or vendor-management experience preferred.
• Strong incident, problem and change management skills.
• Experience with cloud, networks, servers and security controls.

Responsabilités

• Own end-to-end IT service delivery and performance against SLAs.
• Coordinate incidents, problems and changes across regional teams.
• Lead reviews with vendors and ensure action closure.
• Oversee infrastructure, network and cloud operations lifecycle.
• Manage budgets, contracts and vendor relationships.
• Provide clear communications during disruptions.

Connaissances

IT Service Delivery

Incident & Change Management

Vendor & Contract Management

Team Leadership

Stakeholder Communication

Security & Compliance

Formation

Bachelor's degree in Information Technology or related field

ITIL 4 Foundation certification

Description du poste

Eastspring Investments is seeking a senior IT Operations Leader in Kuala Lumpur to own end-to-end IT service delivery, including infrastructure, network, and end-user computing. You will coordinate incidents and changes, lead vendor management, and ensure service levels are met while driving continuous improvement across technical operations.

The role requires a minimum of 10 years in IT infrastructure and leadership, with strong governance, cloud experience, and vendor engagement.