IT End User Support Lead — Regional & Hands-On Leader

Randstad Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 134,000; Full time

Benefits offered by this job

Medical insurance and hospitalization

Job summary

Randstad Malaysia is seeking an IT End User Support Lead in Kuala Lumpur to oversee the Malaysia office's IT end-user support and maintain infrastructure assets. The role collaborates with regional IT teams on implementations and leads a team of IT support personnel.

The ideal candidate has 8–10 years in IT end-user support and IT infrastructure, 2–3 years of leadership in a service desk, strong vendor/stakeholder management, hands-on technical skills, and fluent English communication.

Qualifications

• 8–10 years in IT end-user support and IT infrastructure.
• 2–3 years leadership in a service desk or IT support team.
• Ability to manage vendors and stakeholders effectively.
• Confidence executing hands-on technical work.
• Strong English communication skills.

Responsibilities

• Manage and support IT end-user issues within the Malaysia office.
• Maintain existing infrastructure software and hardware assets.
• Collaborate with IT teams from different regions on implementations according to business needs.
• Manage a team of IT support personnel.

Skills

IT end-user support

IT infrastructure

Workplace technology

Leadership

Vendor management

Stakeholder management

Hands-on technical

English communication

Education

Bachelor Degree

Job description

Randstad Malaysia is seeking an IT End User Support Lead in Kuala Lumpur to oversee the Malaysia office's IT end-user support and maintain infrastructure assets. The role collaborates with regional IT teams on implementations and leads a team of IT support personnel.

The ideal candidate has 8–10 years in IT end-user support and IT infrastructure, 2–3 years of leadership in a service desk, strong vendor/stakeholder management, hands-on technical skills, and fluent English communication.