Global IT Service Delivery Manager

Prudential plc; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Prudential plc in Kuala Lumpur is hiring a senior IT operations professional to oversee Global Technology Operations service delivery. You will translate business requirements into infrastructure solutions, manage complex vendor relationships, and guide cross-functional teams to deliver reliable IT services aligned with regional security policies.

The role requires 8–12 years IT experience, at least 4+ years in PM and managing 5–10 staff; strong English communication and stakeholder engagement.

Qualifications

• Degree in IT, Engineering or related area.
• Excellent communication and interpersonal skills.
• 8–12 years IT experience with at least 2 years managing 5–10 staff.

Responsibilities

• Interact with business unit management to align IT services with requirements.
• Direct infrastructure teams and oversee vendor performance.
• Lead governance meetings and produce monthly service reports.
• Ensure delivery of end-to-end IT services and security compliance.

Skills

IT Management

Vendor Management

Project Management

Stakeholder Management

Leadership

Education

Bachelor's degree in IT/Engineering

Tools

ITIL

Job description

Prudential plc in Kuala Lumpur is hiring a senior IT operations professional to oversee Global Technology Operations service delivery. You will translate business requirements into infrastructure solutions, manage complex vendor relationships, and guide cross-functional teams to deliver reliable IT services aligned with regional security policies.

The role requires 8–12 years IT experience, at least 4+ years in PM and managing 5–10 staff; strong English communication and stakeholder engagement.