Technology Operations & Service Delivery Lead

Prudential; Kuala Lumpur; Vor Ort; MYR 200.000 - 320.000; Vollzeit

Zusammenfassung

Eastspring, the Prudential asset management arm, seeks a senior IT Operations leader to own end-to-end delivery of infrastructure, end-user compute, and security-focused operations in a regulated, service-critical environment.

You will coordinate regional teams, vendors and internal stakeholders, drive improvements, and oversee budgets while ensuring high availability and compliant change processes.

Qualifikationen

• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering or a related discipline.
• Typically 10+ years of experience in IT infrastructure, network, workplace technology or technology operations, including at least 3 years in a supervisory role.
• Experience managing outsourced infrastructure and support services in regulated environments.

Aufgaben

• Own end-to-end delivery of infrastructure, workplace technology, network and operational support services within agreed service levels.
• Act as the primary operational point of contact for IT service delivery, coordinating internal stakeholders, regional teams, managed service providers and vendors.
• Monitor service performance, availability, capacity, incidents, requests, problems and recurring service issues; drive corrective actions.
• Lead service reviews with providers and ensure actions, dependencies and improvement commitments are tracked to closure.
• Provide communications during service disruptions and planned changes.

Kenntnisse

Leadership

Vendor management

Incident management

Change management

Budget management

Communication

Ausbildung

Bachelor’s degree in IT or related field

Tools

Microsoft Azure

Microsoft 365 Endpoint

Cisco CCNA

PMP/PRINCE2

Jobbeschreibung

Eastspring, the Prudential asset management arm, seeks a senior IT Operations leader to own end-to-end delivery of infrastructure, end-user compute, and security-focused operations in a regulated, service-critical environment.

You will coordinate regional teams, vendors and internal stakeholders, drive improvements, and oversee budgets while ensuring high availability and compliant change processes.