IT Support Infrastructure & Workplace Services

ParagonCorp; Kuala Lumpur; Presencial; MYR 47.000 - 69.000; Tempo integral

Resumo da vaga

ParagonCorp in Kuala Lumpur is seeking an IT Support Specialist to deliver end-user support across laptops, desktops, mobile devices, printers, and workplace technology. You will install, configure, and maintain hardware, software, and user accounts, and support Microsoft 365, collaboration tools, and meeting room technologies.

Your role includes troubleshooting network and VPN connectivity, monitoring IT infrastructure and cloud services, managing asset inventory and software licensing, and

Qualificações

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in IT Support, Infrastructure, or Workplace Services.
• Strong knowledge of Windows, Microsoft 365, networking, and endpoint management.
• Familiarity with ITSM tools and incident management processes.
• Strong troubleshooting, communication, and customer service skills.

Responsabilidades

• Provide end-user support for laptops, desktops, mobile devices, printers, and workplace technology.
• Install, configure, and maintain hardware, software, and user accounts.
• Support Microsoft 365, collaboration tools, and meeting room technologies.
• Troubleshoot network, Wi-Fi, VPN, and connectivity issues.
• Monitor and support IT infrastructure, including servers, cloud services, and backup systems.
• Manage IT asset inventory, device lifecycle, and software licensing.
• Handle incidents and service requests in accordance with agreed SLAs.
• Support employee onboarding, offboarding, and access management.
• Coordinate with vendors to resolve infrastructure and workplace technology issues.
• Ensure compliance with IT security policies and endpoint protection standards.

Conhecimentos

Windows

Microsoft 365

Networking

Endpoint management

ITSM tools

Incident management

Troubleshooting

Customer service

Communication

Onboarding/offboarding

Formação

Bachelor's degree in Information Technology, Computer Science, or a related field

Ferramentas

ITSM systems

Descrição da vaga

• Provide end-user support for laptops, desktops, mobile devices, printers, and workplace technology.
• Install, configure, and maintain hardware, software, and user accounts.
• Support Microsoft 365, collaboration tools, and meeting room technologies.
• Troubleshoot network, Wi-Fi, VPN, and connectivity issues.
• Monitor and support IT infrastructure, including servers, cloud services, and backup systems.
• Manage IT asset inventory, device lifecycle, and software licensing.
• Handle incidents and service requests in accordance with agreed SLAs.
• Support employee onboarding, offboarding, and access management.
• Coordinate with vendors to resolve infrastructure and workplace technology issues.
• Ensure compliance with IT security policies and endpoint protection standards.

Requirements

• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2–5 years of experience in IT Support, Infrastructure, or Workplace Services.
• Strong knowledge of Windows, Microsoft 365, networking, and endpoint management.
• Familiarity with ITSM tools and incident management processes.
• Strong troubleshooting, communication, and customer service skills.