IT Project Delivery Analyst - Banking

Erudite Innovation; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Opportunities for promotion

Job summary

Erudite Innovation in Kuala Lumpur, Malaysia seeks a PMO Coordinator to support planning, governance, and delivery of technology transformation projects. You will collaborate with project managers, analysts, vendors, and business users to ensure milestones are met and documentation is thorough.

The role requires 3–6 years of IT project coordination experience, strong communication skills, and proficiency with project tools. On-site role with health benefits and growth opportunities.

Qualifications

• Bachelor's degree in computer science, information technology, information systems, business information technology, or equivalent.
• 3–6 years of experience in project coordination, PMO support, or related IT functions.
• Experience supporting application enhancement, system implementation, or digital transformation projects.
• Strong documentation and organizational skills for plans, requirements, minutes, and reports.
• Familiarity with SDLC, testing processes, change management, and implementation management.
• Knowledge of server provisioning, network connectivity, firewalls, SSL, and production support processes.
• Experience with Microsoft Project, SharePoint, JIRA, Azure DevOps, ServiceNow, or equivalent tools.
• Strong communication and stakeholder management across business users, vendors, and regional teams.

Responsibilities

• Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects.
• Work with project managers, analysts, leads, vendors, and users to meet timelines and deliverables.
• Assist in project planning, governance, schedules, milestones, risks, and status reporting.
• Coordinate meetings, workshops, requirements discussions, testing, and implementation activities.
• Prepare and maintain project documentation, requirements, impact analyses, technical specs, and deployment guides.
• Assist in requirement gathering, analysis, walkthroughs, and user validation.
• Coordinate technical implementation tasks, including firewall changes, DNS updates, SSL requests, access management, and server provisioning.
• Manage project tickets and service requests, ensuring timely completion and environment readiness.
• Support testing (SIT, UAT, regression, DR, VA/PT) and consolidate test evidence.
• Assist deployment planning, change management, production rollout, and post-implementation support.
• Coordinate with vendors and stakeholders to monitor deliverables and keep governance requirements.
• Ensure compliance with governance, audit, security standards, and operational procedures.

Skills

Project coordination

SDLC familiarity

Stakeholder management

Documentation

Multitasking

Communication

Proactive mindset

Independent work

Education

Bachelor's Degree in Computer Science/IT/IS/BI

Tools

Microsoft Project

SharePoint

JIRA

Azure DevOps

ServiceNow

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Support the planning, coordination, and delivery of application, infrastructure, regulatory, and technology transformation projects. Work closely with Project Managers, Systems Analysts, Technical Leads, vendors, business users, and infrastructure teams to ensure project activities are executed according to agreed timelines and deliverables.
• Assist in project planning and governance activities, including maintaining project schedules, tracking project milestones, monitoring action items, managing project documentation, and preparing project status updates, issue logs, risk registers, and management reports.
• Coordinate project meetings, workshops, requirement discussions, testing sessions, and implementation activities. Prepare meeting agendas and minutes, track follow-up actions, and ensure timely closure of outstanding items.
• Prepare, maintain, and manage project and technical documentation including project plans, business requirements, impact assessments, technical specifications, implementation plans, rollback plans, operational procedures, deployment guides, user documentation, and project closure reports.
• Support requirement gathering and analysis activities by working with business users, vendors, and technical teams to document business, functional, and technical requirements. Assist in conducting impact analysis, requirement clarification sessions, solution walkthroughs, and user validation activities.
• Coordinate technical implementation activities and infrastructure readiness tasks, including submission and tracking of technology-related requests such as firewall changes, ACL requests, DNS updates, SSL certificate requests, access management requests, server provisioning requests, and infrastructure change requests.
• Manage and monitor project-related tickets and service requests through the appropriate service management platforms. Follow up with relevant teams to ensure timely completion of tasks required for project delivery and environment readiness.
• Support testing activities including System Integration Testing (SIT), User Acceptance Testing (UAT), Regression Testing, Disaster Recovery (DR) Testing, and Vulnerability Assessment/Penetration Testing (VA/PT). Assist in preparing test schedules, tracking defects, consolidating test evidence, and monitoring testing progress.
• Assist in deployment planning, implementation scheduling, change management activities, production rollout coordination, and post-implementation support to ensure successful project delivery and operational readiness.
• Coordinate with vendors and internal stakeholders to monitor project deliverables, implementation activities, issue resolution, and documentation updates. Ensure project activities remain aligned with agreed scope, timelines, and governance requirements.
• Ensure project documentation and project activities comply with internal governance requirements, audit requirements, security standards, operational procedures, and regulatory expectations.
• Maintain project repositories, project trackers, and reporting dashboards to provide accurate visibility of project status, deliverables, risks, dependencies, and outstanding actions.

Requirements / Skills

• Candidate must possess a Bachelor's Degree in Computer Science, Information Technology, Information Systems, Business Information Technology, or equivalent.
• Minimum 3-6 years of experience in project coordination, project delivery, systems analysis, PMO support, application support, or related IT functions.
• Experience supporting application enhancement, system implementation, infrastructure migration, technology refresh, regulatory, or digital transformation projects.
• Strong documentation and organizational skills with experience preparing project plans, requirements documentation, meeting minutes, technical documentation, and project reports.
• Familiarity with project delivery methodologies, Software Development Life Cycle (SDLC), testing processes, change management, and implementation management.
• Knowledge of infrastructure and operational concepts including server provisioning, network connectivity, firewall rules, ACL requests, access management, SSL certificates, and production support processes.
• Experience using project management, collaboration, and ticketing tools such as Microsoft Project, SharePoint, JIRA, Azure DevOps, ServiceNow, or equivalent platforms.
• Strong communication and stakeholder management skills with the ability to coordinate effectively across business users, vendors, technical teams, and regional stakeholders.
• Good analytical and problem-solving skills with strong attention to detail and ability to manage multiple tasks and priorities simultaneously.
• Self-motivated, proactive, and able to work independently while maintaining a strong sense of ownership and accountability.

Team player with good interpersonal skills and a service-oriented mindset

• Health insurance
• Maternity leave
• Opportunities for promotion

Application Question(s):

• Do you have experiences in banking domain?
• Do you have experience in project coordination, project delivery, systems analysis, PMO support, application support, or related IT functions?
• Do you have experiences supporting application enhancement, system implementation, infrastructure migration, technology refresh, regulatory, or digital transformation projects. ?
• Do you have experiences with project delivery methodologies, Software Development Life Cycle (SDLC), testing processes, change management, and implementation management
• Do you have knowledge in infrastructure and operational concepts including server provisioning, network connectivity, firewall rules, ACL requests, access management, SSL certificates, and production support processes?
• Do you have experiences in using project management, collaboration, and ticketing tools such as Microsoft Project, SharePoint, JIRA, Azure DevOps, ServiceNow, or equivalent platforms.