IT Operations Lead: Infra, Security & Support

Kanry Search; Iskandar Puteri; On-site; MYR 90,000 - 150,000; Full time

Job summary

Kanry Search is seeking a hands-on IT professional to oversee technology operations in Malaysia. You will manage infrastructure, cybersecurity, user support and team supervision, coordinating with regional IT leadership to ensure secure, reliable services.

The role requires 5–7 years in IT infrastructure and security within a multinational setting, strong AD/servers skills, and experience with monitoring tools and incident response.

Qualifications

• Bachelor’s degree in IT, CS, IS or related field.
• 5–7 years in IT infrastructure, operations or security.
• Experience in multinational company environment.
• Strong knowledge of servers, networking and AD.
• Experience with cybersecurity monitoring and patching.
• Familiar with ISO 27001 controls and audits.
• Experience with backups and disaster recovery.
• Ability to supervise staff and manage vendors.

Responsibilities

• Take ownership of daily IT operations, ensuring employees have dependable access to business systems, networks and technical support.
• Maintain and improve infrastructure covering servers, data storage, network connectivity, workplace devices and data centre facilities.
• Plan infrastructure upgrades, equipment replacements and capacity requirements to support operational needs.
• Supervise helpdesk activities, monitor service standards and resolve escalated technical issues.
• Administer user accounts, access permissions and authentication controls across internal systems.
• Coordinate responses to major incidents and provide additional support during significant system disruptions when necessary.
• Monitor endpoint protection tools, investigate suspicious activity and address cybersecurity threats.
• Work with security monitoring platforms such as CrowdStrike and Vectra, or comparable enterprise protection tools.
• Track technical issues and remediation activities through ticketing platforms such as JIRA.
• Maintain information security controls in line with corporate requirements and ISO 27001 practices.
• Support internal reviews, customer assessments, penetration testing and cybersecurity audits.
• Ensure critical systems are backed up appropriately and conduct disaster recovery planning and testing.
• Maintain accurate records of hardware, software licences, support agreements and technology assets.
• Manage external service providers, maintenance renewals, infrastructure spending and vendor performance.
• Guide and develop the local IT support team to maintain consistent service delivery.
• Assist with infrastructure integration, system migrations and other regional technology initiatives.
• Provide support for workplace security systems, including CCTV and electronic access controls.

Skills

Servers

Networking

Data storage

Active Directory

User support

Cybersecurity monitoring

Endpoint protection

Vulnerability management

Patch deployment

ISO 27001

Security monitoring

Disaster recovery

Business continuity

Vendor management

Staff supervision

Incident response

Education

Bachelor's Degree in IT/CS/IS

Tools

CrowdStrike

Vectra

JIRA

Job description

Kanry Search is seeking a hands-on IT professional to oversee technology operations in Malaysia. You will manage infrastructure, cybersecurity, user support and team supervision, coordinating with regional IT leadership to ensure secure, reliable services.

The role requires 5–7 years in IT infrastructure and security within a multinational setting, strong AD/servers skills, and experience with monitoring tools and incident response.