IT Operations & Infrastructure Specialist

Fiffy Sdn. Bhd.; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

FIFFY is seeking an Information Technology Executive to support the MIS Manager in maintaining the company’s IT infrastructure, systems, security and end-user support. You will administer 365, Windows Server, AD and VMware, while ensuring policy compliance and asset management across HQ and boutiques.

You will handle LAN/Wi‑Fi, POS systems, and provide hardware support for laptops, printers and other devices, with opportunities to assist on MIS projects and KPI achievement.

Qualifications

• Diploma or degree in IT/CS/IS/Networking or related field.
• ],
• job_responsibilities_description:[
• ]}
• CoT_job_summary_short:
• job_summary_short
• contract_type
• location_type
• remote_scope
• perks
• stated_min
• stated_max
• stated_absolute
• salary_estimation_cot
• estimated_low
• estimated_medium
• estimated_high
• currency
• frequency
• bonus
• tax
• application_email
• job_end_date
• contact_person
• hiring_department_name

Responsibilities

• Support MIS Manager in managing the company’s IT infrastructure, systems, security, end-user support, and departmental objectives.
• Administer Microsoft Office 365 including user accounts, email, Teams, OneDrive, SharePoint and access permissions.
• Support Windows Server administration, Active Directory, user accounts, Group Policy and shared folders.
• Manage VMware virtual environment, including VMs, resource usage and basic troubleshooting.
• Maintain LAN/Wi-Fi and assist with connectivity troubleshooting.
• Monitor Antivirus/Endpoint Security Console, including endpoint status, alerts, updates and compliance.
• Provide daily technical support for laptops, desktops, printers and other IT equipment.
• Set up and configure new PCs/laptops with Windows, Office, apps, antivirus, network access and user accounts.
• Troubleshoot hardware, software, network and user-access issues.
• Maintain IT asset records and equipment assignments.
• Provide POS/Cashier System support at boutiques, warehouse sales and events.
• Coordinate with users and vendors for escalation.
• Assist MIS Manager with policy updates, SOPs, documentation and MIS projects.
• Support MIS Manager in achieving department KPIs and goals.

Skills

Documentation

Communication

Problem-solving

Independent troubleshooting

Customer service

Education

Diploma or Degree in IT/CS/IS/Networking

Tools

Office 365 Admin

Windows Server

Active Directory

VMware

LAN/Wi-Fi

Access Points

Endpoint Security

Windows 10/11

Hardware Troubleshooting

Printer Support

Job description

FIFFY is seeking an Information Technology Executive to support the MIS Manager in maintaining the company’s IT infrastructure, systems, security and end-user support. You will administer 365, Windows Server, AD and VMware, while ensuring policy compliance and asset management across HQ and boutiques.

You will handle LAN/Wi‑Fi, POS systems, and provide hardware support for laptops, printers and other devices, with opportunities to assist on MIS projects and KPI achievement.