Management Information System (MIS) Executive

Private Advertiser; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Private Advertiser is seeking an MIS Executive in Kuala Lumpur to manage end-to-end IT provisioning and deprovisioning, including onboarding and offboarding, user access management and software licensing.

The role also delivers remote and onsite support, troubleshoots hardware, software, network and system issues, and maintains IT asset lifecycle records and procurement activities.

Qualifications

• Diploma or Bachelor's degree in Information Technology, Information Systems or related field.
• 2-5 years of experience in IT support, IT administration or MIS environments.
• Strong knowledge of hardware, software, networking and system administration.

Responsibilities

• Oversee end-to-end IT provisioning and deprovisioning processes including onboarding and offboarding.
• Provide remote and onsite technical support to end users across the organisation.
• Manage IT asset lifecycle: inventory, tracking, maintenance, warranty monitoring and replacement planning.
• Assist in procurement of IT hardware, software and related services with external vendors.
• Maintain accurate IT documentation and records related to user accounts, licenses and assets.

Skills

IT support

Troubleshooting

Communication

Analytical skills

Education

Diploma/Bachelor in IT

Tools

Windows OS

Networking basics

IT asset management tools

Job description

Management Information System (MIS) Executive

The Management Information System (MIS) Executive oversees end-to-end IT provisioning and deprovisioning processes, including employee onboarding and offboarding, user access management, software licensing, subscriptions and IT equipment allocation and recovery. The role involves providing remote and onsite technical support to end users across the organisation, troubleshooting and resolving hardware, software, network, system and application-related issues in a timely manner.

Key responsibilities

Oversee end-to-end IT provisioning and deprovisioning processes, including employee onboarding and offboarding, user access management, software licensing, subscriptions and IT equipment allocation and recovery

Provide remote and onsite technical support to end users across the organisation, troubleshooting and resolving hardware, software, network, system and application-related issues in a timely manner

Manage IT asset lifecycle processes, including inventory control, assignment, tracking, maintenance, warranty monitoring and replacement planning

Assist in the procurement of IT hardware, software, and related services by liaising with external vendors, suppliers, and service providers, obtaining quotations, preparing purchase requests, and ensuring timely delivery and implementation in accordance with company requirements

Maintain accurate IT documentation and records relating to user accounts, licenses, assets, procurement activities, system configurations and administrative operations

Job Requirements

Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, Information Systems Management or a related field

Minimum 2-5 years of relevant experience in IT support, IT administration, IT operations, helpdesk services, management information systems (MIS) or end-user computing environments

Strong knowledge of hardware, software, networking and system administration

Experience managing IT asset lifecycles, employee onboarding and offboarding processes, software licensing and end-user support services

Strong troubleshooting, analytical and problem-solving skills, with the ability to diagnose and resolve technical issues efficiently

Excellent communication and interpersonal skills, with the ability to work effectively with end users, management, internal departments, vendors and service providers

Ability to work independently while maintaining a high level of service quality and responsiveness

Good command of English. Proficiency in Mandarin and Bahasa Malaysia is an added advantage for communication with multilingual users and vendors