Fintech Corporate IT Manager — Global Ops & Helpdesk

Fusang; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Fusang, Asia’s first fully-regulated digital securities exchange, seeks a Corporate IT Manager to lead day-to-day IT operations, infrastructure management, and a global support team. You will oversee helpdesk, endpoint security, and mentor junior staff to ensure peak performance across regulated fintech offices.

Join a fast-paced, compliant environment and drive automation, vendor management, and security governance while supporting multiple offices, including Singapore in this role.

Qualifications

• Must have a Diploma in IT, Computer Science, or related field (or currently pursuing).
• 0–2 years IT support experience (internship counts).
• Fluent English (written and verbal).
• Basic knowledge of Windows, macOS, and common office applications.
• Familiarity with Jira ITSM preferred.
• Strong troubleshooting and problem-solving mindset.
• Willingness to learn and take initiative.

Responsibilities

• Provide onsite Tier 1 and Tier 2 technical support for hardware, software, and connectivity issues.
• Assist with IT onboarding/offboarding processes (account setup, equipment provisioning).
• Manage helpdesk tickets via Jira ITSM, ensuring timely responses and SLA compliance.
• Support endpoint management, software installations, and system updates.
• Maintain IT asset inventory and assist with vendor procurement processes.
• Document technical procedures and update knowledge base articles.
• Assist with basic network troubleshooting and user access management.
• Provide hands-on support for day-to-day IT operations at the Singapore office.

Skills

Troubleshooting

English fluency

Initiative

Customer support

On-site IT support

Education

Diploma in IT or Computer Science

Tools

Jira ITSM

Apple Business Manager

Claude Code

Cursor

GitHub Copilot

Microsoft Intune

Google Workspace

Job description

Fusang, Asia’s first fully-regulated digital securities exchange, seeks a Corporate IT Manager to lead day-to-day IT operations, infrastructure management, and a global support team. You will oversee helpdesk, endpoint security, and mentor junior staff to ensure peak performance across regulated fintech offices.

Join a fast-paced, compliant environment and drive automation, vendor management, and security governance while supporting multiple offices, including Singapore in this role.