IT Executive

Fiffy Sdn. Bhd.; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

FIFFY is seeking an Information Technology Executive to support the MIS Manager in maintaining the company’s IT infrastructure, systems, security and end-user support. You will administer 365, Windows Server, AD and VMware, while ensuring policy compliance and asset management across HQ and boutiques.

You will handle LAN/Wi‑Fi, POS systems, and provide hardware support for laptops, printers and other devices, with opportunities to assist on MIS projects and KPI achievement.

Qualifications

• Diploma or degree in IT/CS/IS/Networking or related field.
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Responsibilities

• Support MIS Manager in managing the company’s IT infrastructure, systems, security, end-user support, and departmental objectives.
• Administer Microsoft Office 365 including user accounts, email, Teams, OneDrive, SharePoint and access permissions.
• Support Windows Server administration, Active Directory, user accounts, Group Policy and shared folders.
• Manage VMware virtual environment, including VMs, resource usage and basic troubleshooting.
• Maintain LAN/Wi-Fi and assist with connectivity troubleshooting.
• Monitor Antivirus/Endpoint Security Console, including endpoint status, alerts, updates and compliance.
• Provide daily technical support for laptops, desktops, printers and other IT equipment.
• Set up and configure new PCs/laptops with Windows, Office, apps, antivirus, network access and user accounts.
• Troubleshoot hardware, software, network and user-access issues.
• Maintain IT asset records and equipment assignments.
• Provide POS/Cashier System support at boutiques, warehouse sales and events.
• Coordinate with users and vendors for escalation.
• Assist MIS Manager with policy updates, SOPs, documentation and MIS projects.
• Support MIS Manager in achieving department KPIs and goals.

Skills

Documentation

Communication

Problem-solving

Independent troubleshooting

Customer service

Education

Diploma or Degree in IT/CS/IS/Networking

Tools

Office 365 Admin

Windows Server

Active Directory

VMware

LAN/Wi-Fi

Access Points

Endpoint Security

Windows 10/11

Hardware Troubleshooting

Printer Support

Job description

Working hour: 8:00am to 5:45pm (Monday to Friday)

Job Responsibilities

The candidate will support the MIS Manager in managing the company’s IT infrastructure, systems, security, end-user support, and departmental objectives.

Infrastructure & System Administration

• Support and administer Microsoft Office 365, including user accounts, email, Teams, OneDrive, SharePoint and access permissions.
• Support Windows Server administration, Active Directory, user accounts, Group Policy and shared folders.
• Manage and monitor the VMware virtual environment, including virtual machines, resource utilization and basic troubleshooting.
• Manage and maintain Wi-Fi Access Points (APs) and assist with LAN/network connectivity troubleshooting.
• Monitor and manage the Antivirus / Endpoint Security Management Console, including endpoint status, alerts, updates and compliance.
• Perform routine system monitoring, backup checking, maintenance and basic infrastructure troubleshooting.

End-User & Hardware Support

• Provide daily technical support for laptops, desktops, printers and other IT equipment.
• Setup and configure new PCs/laptops, including Windows, Microsoft Office, applications, antivirus, network access and user accounts.
• Troubleshoot hardware, software, network and user-access issues.
• Perform basic hardware maintenance, upgrades and replacement of faulty components.
• Maintain proper IT asset records and equipment assignments.
• Provide technical support for POS / Cashier Systems at boutiques, warehouse sales, exhibitions and other company locations.
• Setup cashier PCs, printers, network connections and related peripherals.
• Troubleshoot POS application, hardware, printing and connectivity issues.
• Coordinate with users and system vendors for issues requiring escalation.

MIS Governance & Department Support

• Assist in reviewing and updating MIS policies, SOPs, documentation and technical procedures.
• Ensure IT operations comply with company policies, security requirements and established procedures.
• Maintain system documentation, inventory records, support records and technical documentation.
• Assist the MIS Manager with infrastructure improvements, system implementation and MIS projects.
• Support the MIS Manager in achieving departmental KPI, OGSM and other departmental goals.
• Perform other MIS-related duties assigned by the MIS Manager.

Job Requirements:

• Diploma or Degree in Information Technology, Computer Science, Information Systems, Networking or related field.
• Preferably 2–4 years of hands-on IT/MIS experience.
• Practical knowledge of:
• Microsoft Office 365 Administration
• Windows Server & Active Directory
• VMware
• LAN/Wi-Fi and Access Point management
• Antivirus / Endpoint Security Console
• Windows 10/11
• PC and laptop hardware troubleshooting
• Printer and peripheral support
• Basic understanding of IT security, backup, access control and IT governance.
• Able to troubleshoot problems independently and elevate appropriately.
• Good documentation, communication and problem-solving skills.
• Willing to provide technical support to HQ, branches/boutiques and company events when required.

FIFFY products are among the top 3 best-selling baby products in Malaysia, widely available nationwide. From humble beginnings in the late 1980s with over 600 outlets and counters across Malaysia, FIFFY has evolved to operate 17 boutiques in both East and West Malaysia.

At FIFFY, we prioritize the health and happiness of babies and mothers. Our dedication to providing affordable yet high-quality products has earned us the trust of parents nationwide. FIFFY is the preferred choice for parents seeking products that prioritize baby health and maternal bliss.

FIFFY products are among the top 3 best-selling baby products in Malaysia, widely available nationwide. From humble beginnings in the late 1980s with over 600 outlets and counters across Malaysia, FIFFY has evolved to operate 17 boutiques in both East and West Malaysia.

At FIFFY, we prioritize the health and happiness of babies and mothers. Our dedication to providing affordable yet high-quality products has earned us the trust of parents nationwide. FIFFY is the preferred choice for parents seeking products that prioritize baby health and maternal bliss.

What can I earn as an Information Technology Executive