IT Operations Executive

Rentalworks; Shah Alam; On-site; MYR 28,000 - 39,000; Full time

Job summary

Rentalworks in Shah Alam, Malaysia is seeking a detail-oriented Junior IT Operations Executive to support day-to-day IT operations. You will manage hardware inventory, safeguard assets, and ensure laptops and desktops are well-maintained across the organization.

You will handle asset tagging, stock audits, basic hardware repairs, and coordinate with vendors for warranty claims. Fresh graduates with relevant internships are welcome; diploma or degree in IT/CS preferred, and strong organizational

Qualifications

• Diploma or degree in Information Technology, Computer Science, or related field.
• 1 year IT support or IT operations experience; internships welcome.
• Familiar with Windows OS; basic macOS knowledge a plus.
• Strong attention to detail and good organizational skills.
• Good communication and service-oriented mindset.

Responsibilities

• Asset & Inventory Management across the organization.
• IT Asset Safeguarding and policy compliance.
• Hardware Support & Repair for laptops/desktops.
• Document asset movements, audits and repair logs.

Skills

Windows OS

macOS basics

Asset management tools

Ticketing systems

Attention to detail

Organizational skills

Communication skills

Service-oriented mindset

Education

Diploma/Degree in IT/CS

Tools

Asset management software

Warranty coordination with vendors

Job description

Job Description: junior IT Operations Executive

Department: Operations Manager

About the Role

We are looking for a detail-oriented and proactive IT Operations Executive to join our tech team. You will be the backbone of our day-to-day IT operations — managing equipment inventory, safeguarding company assets, and ensuring all laptops and desktops are well-maintained and running smoothly across the organization.

Key Responsibilities

• Asset & Inventory Management
  • Maintain an accurate and up-to-date inventory of all IT hardware (laptops, desktops, monitors, peripherals, and accessories)
  • Track asset assignment, movement, and return across all departments
  • Ensure proper tagging and documentation of all IT equipment
  • Conduct regular stock audits and reconciliation
• IT Asset Safeguarding
  • Implement and enforce proper handling, storage, and security procedures for all IT equipment
  • Monitor equipment condition and flag damaged, lost, or missing assets promptly
  • Manage the issuance and collection of devices during onboarding and offboarding of staff
  • Ensure compliance with the company's IT asset management policy
• Hardware Support & Repair
  • Diagnose and troubleshoot hardware issues on laptops and desktop computers
  • Perform basic repairs, upgrades (RAM, SSD, etc.), and replacements
  • Coordinate with third-party vendors for warranty claims and out-of-scope repairs
  • Maintain a repair log with issue details, actions taken, and resolution time

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• 1 years of experience in IT support or IT operations (fresh graduates with relevant internship experience are encouraged to apply)
• Familiar with Windows OS environments; basic knowledge of macOS is a plus
• Hands-on experience with laptop/desktop hardware troubleshooting and repairsExperience with asset management tools or ticketing systems is an advantage
• Strong attention to detail and good organizational skills
• Responsible, trustworthy, and able to handle company assets with care
• Good communication skills and a service-oriented mindset