IT Operations Executive (Junior)

Rentalworks; Shah Alam; On-site; MYR 33,000 - 58,000; Full time

Job summary

Rentalworks is seeking a Junior IT Operations Executive to manage internal IT assets and inventory, ensuring devices are maintained, tracked, and securely stored.

You will oversee onboarding/offboarding device lifecycles, support basic hardware repair, and coordinate with vendors for warranty claims, while upholding data security and asset management policies.

Qualifications

• Diploma or Degree in Information Technology, Computer Science, or a related field.
• 1 year of experience in IT support, IT operations, or hardware management.
• Experience with Windows OS environments; basic macOS knowledge is a plus.
• Hands-on experience with laptop and desktop hardware troubleshooting, teardowns, and repairs.
• Experience using IT asset management tools, inventory systems, or IT ticketing systems is an advantage.

Responsibilities

• Maintain an accurate, real-time inventory of all IT hardware including laptops, desktops, monitors, peripherals, and accessories.
• Track the full lifecycle of assets including assignment, movement, and return across departments.
• Ensure proper tagging, documentation, and record-keeping for all IT equipment.
• Conduct regular stock audits, physical counts, and system reconciliations to ensure data accuracy.
• Implement and enforce proper handling, storage, and security procedures for all IT equipment.

Skills

IT asset management

Windows OS

Hardware troubleshooting

Documentation

Communication

Organizational skills

IT ticketing systems

Education

Diploma/Degree in IT

Tools

IT asset management tools

Job description

Job Description: Junior IT Operations Executive

Department: Information Technology
Reports To: IT Operations Manager / Head of IT
Employment Type: Full-Time
Experience: 1 year

About the Role
We are looking for a detail-oriented, proactive, and hands-on Junior IT Operations Executive to join our tech team. As the backbone of our day-to-day IT operations, you will be responsible for managing our internal equipment inventory, safeguarding company assets, and ensuring all laptops, desktops, and peripherals are well-maintained and running smoothly. In a company that champions the 3R approach (Rent, Refurbish, Repurpose), you will play a vital role in ensuring our internal IT assets are utilized efficiently and responsibly.

Key Responsibilities

IT Asset & Inventory Management

Maintain an accurate, real-time inventory of all IT hardware, including laptops, desktops, monitors, peripherals, and accessories.

Track the full lifecycle of assets, including assignment, movement, and return across all departments.

Ensure proper tagging, documentation, and record-keeping for all IT equipment.

Conduct regular stock audits, physical counts, and system reconciliations to ensure data accuracy.

Asset Safeguarding & Lifecycle Handling

Implement and enforce proper handling, storage, and security procedures for all IT equipment.

Monitor equipment condition and promptly flag damaged, lost, or missing assets.

Manage the seamless issuance and collection of devices during the onboarding and offboarding of staff.

Ensure strict compliance with the company’s IT asset management and data security policies.

Hardware Support, Repair & Refurbishment

Diagnose and troubleshoot hardware issues on laptops and desktop computers promptly.

Perform basic repairs, hardware upgrades (e.g., RAM, SSD), and component replacements.

Coordinate with third-party vendors for warranty claims, servicing, and out-of-scope repairs.

Maintain a detailed repair log, documenting issue details, actions taken, and resolution times.

Requirements

Diploma or Degree in Information Technology, Computer Science, or a related field.

1 year of experience in IT support, IT operations, or hardware management (fresh graduates with relevant hands-on internship experience are highly encouraged to apply).

Strong familiarity with Windows OS environments; basic knowledge of macOS is a plus.

Hands-on experience with laptop and desktop hardware troubleshooting, teardowns, and repairs.

Experience using IT asset management tools, inventory systems, or IT ticketing systems is an advantage.

High level of integrity, responsibility, and trustworthiness when handling company assets.

Strong attention to detail, excellent organizational skills, and a service-oriented mindset.

Good communication skills and the ability to work collaboratively in a fast-paced, agile environment.