Data Center IT Operations Expert

Titanicom Tech Limited; Johor Bahru; On-site; MYR 100,000 - 201,000; Full time

Job summary

Titanicom Tech Limited seeks an experienced IDC Operations professional to manage daily data center activities in Johor Bahru, Malaysia. You will respond to incidents, execute SLA-driven work orders, and optimize EOP/SOP processes while coordinating multiple teams.

Your background includes a Bachelor's degree in IT/Engineering and at least 5 years in data center operations, with strong incident analysis, risk management, and cross-team communication skills.

Qualifications

• Bachelor's degree or higher in IT, CS, MIS, Engineering, or related field.
• Minimum 5 years of relevant experience; IDC/data center ops preferred.
• Strong understanding of IT operations, incident management, SOPs and EOPs.
• Proficient in incident analysis, risk identification and optimization measures.
• Strong teamwork, coordination skills and cross-cultural communication.

Responsibilities

• Manage and participate in daily IDC data center operations to ensure stable site performance.
• Respond to incidents and execute work orders per SLA requirements.
• Perform risk analyses for IDC sites and implement risk control measures.
• Familiar with ticketing systems and SOPs; complete operational tickets accurately.
• Assist network engineers and server experts in complex troubleshooting.
• Coordinate teams to resolve non-standard operational scenarios.
• Lead the team to improve operational stability and reduce risks.
• Coordinate projects and drive cross-team collaboration.

Skills

Incident management

Risk analysis

Team management

Project coordination

Cross-team communication

Education

Bachelor's degree in IT/Engineering or related

Tools

Project management tools

Ticketing systems

Job description

Manage and participate in daily IDC data center operations, ensuring stable and efficient site operations. Respond to incidents and execute work orders in accordance with SLA requirements. Perform risk analysis for assigned IDC sites, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes.

Key responsibilities

Manage and participate in daily IDC data center operations, ensuring stable and efficient site operations

Respond to incidents and execute work orders and temporary tasks in accordance with SLA requirements

Perform risk analysis for assigned IDC sites or campuses, identify potential risks, establish risk control measures, and continuously optimize EOP and SOP processes

Be familiar with ticketing systems and SOPs, independently complete operational tickets, and ensure accurate and efficient delivery

Assist network engineers and server experts in complex troubleshooting and problem resolution

Independently analyse non-standard operational scenarios and coordinate relevant teams to drive issue resolution

Lead the team in improving operational stability and efficiency while reducing operational risks

Coordinate projects, optimize operational processes, establish technical standards, and drive cross-team collaboration

About you

Bachelor's degree or above in Information Technology, Computer Science, Management Information Systems, Engineering, or a related discipline

Minimum 5 years of relevant working experience; data center / IDC operations experience is preferred

Strong understanding of IT operations processes, incident management, ticketing systems, SOPs and EOPs

Proficient in incident analysis, risk identification and driving optimization measures

Strong team management and project coordination skills, with familiarity with project management tools and methodologies

Strong cross-team and cross-cultural communication skills, with the ability to establish effective team collaboration mechanisms and support team growth

Fluent bilingual communication capability; proficiency in English and Chinese for work communication is a plus