IT Operation Engineer

Western Digital Capital; Pasir Gudang; On-site; MYR 30,000 - 50,000; Full time

Job summary

Western Digital Capital is seeking a Professional 1 in Information Technology to maintain and optimize IT infrastructure and operations.
This critical role includes overseeing mission-critical IT operations, adhering to SLAs, and contributing to process improvements.

The ideal candidate will have a Bachelor's degree in Information Technology and at least one year of relevant experience. Preferred skills in AI and Data Analytics are a plus, with opportunities for growth in a diverse environment.

Qualifications

• At least 1 year of experience in the IT Operation field.
• Familiarity with IT service management concepts (e.g., ITIL) is a plus.
• Eagerness to learn, innovate, and grow in a global IT environment.

Responsibilities

• Oversee and maintain mission-critical IT operations.
• Ensure strict adherence to IT Service Level Agreements (SLAs).
• Conduct comprehensive monitoring and reporting of IT service performance metrics.
• Administer IT Security solutions and Patch Management systems.
• Contribute to process improvement initiatives and innovative IT solutions.

Skills

Problem-solving

Analytical skills

Communication

Knowledge in AI

Knowledge in Data Analytics

Knowledge in Machine Learning

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Job description

• Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
• Business Function: Information Technology

Company Description

At WD, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible.

At our core, WD is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole.

We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™.

We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, WD is fueling a brighter, smarter future.

Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage.

Job Description

The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization’s IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:

• Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
• Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
• Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
• Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality.
• Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols.
• Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects.
• Contribute to the maintenance and enhancement of IT systems’ reliability, security, and performance optimization.
• Participate in the management and support of site‑specific IT projects, including meticulous planning, execution, and progress tracking.
• Engage in process improvement initiatives to elevate service delivery standards and operational efficiency.
• Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms.
• Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness.
• Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices.

Qualifications

Required:

• Bachelor’s Degree in Information Technology, Computer Science, or related field
• At least 1 year of experience in the IT Operation field.

Preferred:

• Knowledge in Artificial Intelligence, Machine Learnings, Data Analytics will be an added advantage
• Basic knowledge of IT infrastructure, networking, and system administration
• Eagerness to learn, innovate, and grow in a global IT environment

Skills:

• Familiarity with IT service management concepts (e.g., ITIL) is a plus
• Strong problem-solving, analytical, and communication skills.
• knowledge in AI, Data Analytics, Machine Learning preffered.

Additional Information

#LI-SK1

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately toWD Ethics Helpline or email [e-mail] .