IT Operation Engineer

Western Digital Capital; Malaysia; On-site; MYR 40,000 - 60,000; Full time

Job summary

Western Digital Capital is seeking a Professional 1 in Information Technology to oversee IT operations and maintain critical IT infrastructure. The role requires a Bachelor's degree in IT or a related field and at least 1 year of relevant experience.

The ideal candidate will ensure adherence to IT Service Level Agreements, manage IT security, and enhance IT systems reliability. A strong foundation in AI, Data Analytics, and excellent problem-solving skills are preferred.

Qualifications

• At least 1 year of experience in the IT Operation field.
• Knowledge in Artificial Intelligence, Machine Learning, Data Analytics is a plus.
• Basic knowledge of IT infrastructure, networking, and system administration.

Responsibilities

• Maintain and optimize IT infrastructure and operations.
• Oversee IT operations for user support systems.
• Ensure adherence to IT Service Level Agreements.
• Conduct monitoring and reporting of IT service performance.
• Administer IT Security solutions and Patch Management systems.
• Liaise with Global Network and Server teams.
• Engage in process improvement initiatives.

Skills

IT service management concepts (e.g., ITIL)

Problem-solving skills

Analytical skills

Communication skills

Knowledge in AI

Data Analytics

Machine Learning

Education

Bachelor’s Degree in Information Technology, Computer Science, or related field

Job description

• Job Type (exemption status): Exempt position - Please see related compensation & benefits details below
• Business Function: Information Technology

Company Description

WD is building the infrastructure behind the AI-driven data economy.

As AI scales, so does data. Every interaction, every model, every system generates data that must be stored, managed, and made accessible over time. That’s where we come in.

We combine deep engineering expertise with global-scale manufacturing to deliver the storage systems that make AI possible, powering hyperscale data centers, cloud platforms, and enterprise infrastructure worldwide.

This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.

We’re looking for peoplewho want to build, solve, and operate at that level.

Join us and let’s shape the future of data.

Job Description

The Professional 1, Information Technology role is a critical position responsible for maintaining and optimizing the organization's IT infrastructure and operations. The incumbent will be entrusted with the following key responsibilities:

• Oversee and maintain mission-critical IT operations for desktop, laptop, printer, and user support systems at the designated site.
• Ensure strict adherence to IT Service Level Agreements (SLAs) by providing expeditious incident resolution and service request fulfillment.
• Implement and uphold IT Incident Management protocols, including timely escalation of critical issues when necessary.
• Conduct comprehensive monitoring and reporting of IT service performance metrics to ensure optimal system functionality.
• Administer IT Security solutions and Patch Management systems, guaranteeing stringent compliance with operational and security protocols.
• Liaise with Global Network and Global Server teams to facilitate seamless integration of network and server infrastructure projects.
• Contribute to the maintenance and enhancement of IT systems' reliability, security, and performance optimization.
• Participate in the management and support of site-specific IT projects, including meticulous planning, execution, and progress tracking.
• Engage in process improvement initiatives to elevate service delivery standards and operational efficiency.
• Proactively identify opportunities to streamline processes, reduce systemic complexity, and enhance IT service delivery mechanisms.
• Contribute to the ideation and implementation of innovative IT solutions designed to augment user experience and operational effectiveness.
• Meticulously document and disseminate successful improvements for potential replication across multiple sites, fostering organizational learning and best practices.

Qualifications

Required:

• Bachelor’s Degree in Information Technology, Computer Science, or related field
• At least 1 year of experience in the IT Operation field.

Preferred:

• Knowledge in Artificial Intelligence, Machine Learnings, Data Analytics will be an added advantage
• Basic knowledge of IT infrastructure, networking, and system administration
• Eagerness to learn, innovate, and grow in a global IT environment

Skills:

• Familiarity with IT service management concepts (e.g., ITIL) is a plus
• Strong problem-solving, analytical, and communication skills.
• knowledge in AI, Data Analytics, Machine Learning preffered.

Additional Information

WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us [e-mail] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately toWD Ethics Helpline or email [e-mail] .

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