IT Operations Associate

Accenture Southeast Asia; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Accenture Southeast Asia in Kuala Lumpur is seeking a capable IT operations professional to drive incident and outage management, monitor production systems, and manage changes in production environments. You will collaborate with teammates to ensure smooth operational workflows and adherence to service levels.

The ideal candidate has expert Customer Service and Issue Management skills, a Bachelor's degree, and strong data, integration, and IT security operation awareness.

Qualifications

• Expert proficiency in Customer Service.
• Advanced proficiency in Issue Management.
• Bachelor's Degree in a relevant field of study.

Responsibilities

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in line with management protocols and SLAs.
• Collaborate with colleagues to maintain smooth and efficient operational workflows.

Skills

Customer Service

Issue Management

Data Management

Data Integration

IT Infrastructure Operations

IT Security Operations

Conflict Resolution

Communication Skills

Education

Bachelor's Degree

Tools

ITSM tools

Job description

Explore new opportunities to build knowledge and support the group while engaging in problem solving discussions. This role will involve developing expertise in Customer Service, fostering a collaborative environment where challenges are addressed thoughtfully. Join us in creating a positive and dynamic space where your contributions will be valued and growth is encouraged.

THE WORK:

• Drive incident and outage management, investigation, and restoration processes.
• Monitor systems and analyze trends to enhance performance and prevent future incidents.
• Track and facilitate acceptance of changes to production environments.
• Operate information technology production services in alignment with management protocols and service level agreements.
• Collaborate with colleagues to maintain smooth and efficient operational workflows.

HERE'S WHAT YOU WILL NEED:

• Expert proficiency in Customer Service.
• Advanced proficiency in Issue Management.
• It is advantageous to have prior experience in relevant related skills.
• Bachelor's Degree in relevant field of studies.

BONUS POINTS IF YOU HAVE:

• Advanced proficiency in Data Management and Integration.
• Advanced proficiency in IT Infrastructure Operations.
• Advanced proficiency in IT Security Operations.
• Intermediate proficiency in Conflict Resolution.
• Intermediate proficiency in Communication Skills.