Cloud Infrastructure Lead (M365 & Azure)

Randstad Malaysia; Kuala Lumpur; On-site; MYR 110,000 - 170,000; Full time

Job summary

Randstad Malaysia is seeking a Senior IT Cloud Engineer for a Singapore-headquartered professional services group with a strong regional footprint. The role focuses on M365 and Azure project delivery, L2/L3 support, and multi-client management from the Malaysian hub.

You will mentor junior engineers, drive secure automation, and ensure governance across deployments. The candidate should be open to full-time in-office work in Malaysia and have MSP/SI experience.

Qualifications

• Hands-on experience with M365 and Azure migrations.
• Experience in SI/MSP environments managing multiple client estates.
• Strong client-facing communication and expectation management.
• End-to-end lifecycle mastery: design, implement, operate.
• Knowledge of Azure Cloud is a strong plus.

Responsibilities

• M365 & Azure Project Delivery: Lead end-to-end design, deployment, and tenant migration projects for Microsoft 365 and Microsoft Workspace, integrating hybrid Azure Cloud components where needed.
• L2/L3 Operational Support: Deliver hands-on L2 and L3 technical support, handling advanced troubleshooting and incident resolution for client cloud environments.
• Client & Account Management: Function as the primary technical interface for clients, managing requirements, technical consultations, and multi-client project timelines simultaneously.
• Team Mentorship: Provide technical guidance, code-level/architectural reviews, and mentorship to junior engineers to uplift team capabilities without administrative people-management overhead.
• Automation & Security Governance: Optimize and automate deployment workflows while ensuring all implementations adhere to IT security, compliance, and infrastructure standards.
• Incident & On-Call Management: Oversee operational incident escalation during business hours and participate in an on-call standby rotation for rare after-hours critical issues.

Skills

Azure Cloud

Microsoft 365

Hybrid Cloud

Systems Engineering

Network Configuration

Automation

Cloud Migration

IT Security

Governance & Compliance

MSP/SI Experience

Education

Diploma or Bachelor's Degree in IT/CS

Associate Degree/Diploma

Job description

About the Company

Our client is a premier Singapore-headquartered professional business services group with a strong regional footprint. Their specialized Malaysian hub delivers premier IT outsourcing and managed services exclusively to a Singapore-based clientele. They are deeply committed to talent development, integrating every employee into a structured "GROW" professional framework designed to fast-track technical expertise and leadership potential.

Key Responsibilities

• M365 & Azure Project Delivery: Lead end-to-end design, deployment, and tenant migration projects for Microsoft 365 and Microsoft Workspace, integrating hybrid Azure Cloud components where needed.

• L2/L3 Operational Support: Deliver hands-on L2 and L3 technical support, handling advanced troubleshooting and incident resolution for client cloud environments.

• Client & Account Management: Function as the primary technical interface for clients, managing requirements, technical consultations, and multi-client project timelines simultaneously.

• Team Mentorship: Provide technical guidance, code-level/architectural reviews, and mentorship to junior engineers to uplift team capabilities without administrative people-management overhead.

• Automation & Security Governance: Optimize and automate deployment workflows while ensuring all implementations adhere to IT security, compliance, and infrastructure standards.

• Incident & On-Call Management: Oversee operational incident escalation during business hours and participate in an on-call standby rotation for rare after-hours critical issues.

Candidate Requirements

• Technical Core & L2/L3 Support: Strong hands‑on expertise in M365 and Microsoft Workspace with a proven track record handling L2/L3 technical escalations and cloud migration projects.

• SI/MSP & Multi‑Client Experience: Background working in a small System Integrator (SI) or Managed Service Provider (MSP), with direct experience managing multiple external client environments concurrently.

• Client‑Facing Skills: Strong interpersonal and communication skills with demonstrated experience dealing directly with client stakeholders and managing expectations.

• Lifecycle Mastery: Hands‑on capability across all project phases—infrastructure design, technical implementation, and day‑to‑day operations.

• Cloud Knowledge: Familiarity or hands‑on experience with Azure Cloud is a strong plus.

• Work Setup & Location: Open strictly to Malaysian citizens comfortable with a full‑time in‑office schedule (9:00 AM – 6:00 PM) and standby duty availability.

skills

Azure Cloud Infrastructure, On-Premise IT Infrastructure, Microsoft 365, Hybrid Cloud Deployment, Systems Engineering, Network Configuration, Infrastructure Automation, Managed Services (MSP), Cloud Migration, IT Security, Governance & Compliance

qualifications

Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field, paired with extensive hands‑on experience in cloud and on‑premise infrastructure deployment.

education

Associate Degree/Diploma