Group IT Manager

Techbase Industries Berhad; Petaling Jaya; On-site; MYR 180,000 - 300,000; Full time

Job summary

Techbase Industries Berhad is seeking a practical Group IT Manager to strengthen group-wide IT stability, governance, team structure and digital capabilities. The role reports to the Director and leads a team of 5 system administrators, with growth planned as the group expands.

You will lead operations across on-premise, data-centre and cloud systems, implement monitoring, SLAs, and cybersecurity controls, and drive digitalisation, automation, reporting and AI-enabled improvements.

Qualifications

• Minimum 8 years of IT experience with proven IT leadership.
• Experience managing an IT team and multi-site operations.
• Strong track record in keeping IT operations stable, monitored and governed.
• Solid knowledge of enterprise infrastructure: Linux servers, networks, firewalls, backups, ERP environments.
• Excellent communication and stakeholder-management skills; manage external vendors.
• Good command of written and spoken English and Chinese.

Responsibilities

• Ensure reliable IT services across all business units and locations.
• Establish proactive monitoring for critical systems and ERP platforms.
• Define SLAs, escalation procedures and incident response processes.
• Lead infrastructure planning, including patching, backups and migrations.
• Maintain system ownership, documentation and operational standards.
• Develop and enforce IT policies, security protocols and DR/BC plans.
• Oversee budgets, licensing, procurement and vendor performance.
• Build and mentor the IT team; recruit to fill gaps.
• Plan IT projects from scope to completion with business alignment.
• Drive automation, workflow tools and AI-enabled improvements.

Skills

IT leadership

Incident management

Stakeholder management

Communication

Accountability

Education

Bachelor's Degree in Information Technology or Computer Science

Tools

Linux servers

Networks

Firewalls

Backups

ERP environments

WHM/cPanel

SQL Server

Power BI

BI tools

Job description

We are a Bursa-listed group operating multiple business units across Malaysia (currently 5 and growing), supporting more than 300 users. As the group expands, we are looking for a practical and accountable Group IT Manager to strengthen group-wide IT stability, governance, team structure and digital capabilities.

This is a hands-on leadership role reporting directly to the Director. You will not be expected to handle day-to-day technical support personally; however, you must be technically credible enough to lead system administrators, evaluate infrastructure decisions and hold external vendors accountable. The immediate priority is stable, reliable and well-monitored IT operations. Over time, the role will grow into driving practical digitalisation, automation, reporting and AI-enabled improvements.

Reporting & Team

Reports directly to the Director.

Leads the IT team, currently made up of 5 system administrators and expected to expand as the group grows.

Has the mandate, with management support, to review and redesign the IT team structure — including the right mix of operations, support, security and project roles.

Key Responsibilities:

1. Operational Stability & Monitoring (Core Priority)

Ensure reliable and uninterrupted IT services across all business units and locations.

Establish proactive monitoring for critical systems, including servers, network, firewall and ERP platforms, so that incidents are detected early before they escalat[e] into major business disruptions.

Define and enforce SLAs, escalation procedures and incident response processes.

Maintain a culture of transparency where issues are escalated early, clearly and responsibly.

Analyse recurring incidents and service trends to prevent repeat issues and improve overall reliability.

2. Infrastructure & Systems

Manage a mixed infrastructure environment spanning on-premise, data-centre and cloud-based systems across multiple business units.

Oversee a diverse systems landscape, including ERP and accounting platforms, manufacturing / production systems, RFID, helpdesk and HR systems, Linux / WHM servers and enterprise-grade firewall environments, many of which are supported by external vendors.

Lead infrastructure planning, including patching, backups, lifecycle / end-of-life management, upgrades and migration projects.

Maintain clear system ownership, documentation, support contacts and operational standards for all critical systems.

3. Security, Governance & Continuity

Implement and maintain cybersecurity controls to protect the group’s data, infrastructure and business-critical systems.

Develop, update and enforce IT policies, procedures, security protocols and disaster recovery / business continuity plans.

Ensure compliance with internal controls, audit requirements and access governance expectations.

Review backup, recovery, access-control and incident-response readiness on a regular basis.

Lead, mentor and grow the IT team, including recruiting to fill structural or capability gaps where required.

Define clear roles, responsibilities, coverage expectations and performance standards within the IT team.

Manage IT budgets, software licensing, procurement and vendor performance, balancing cost control with reliability and business continuity.

Hold external vendors accountable through clear ownership, escalation paths, service expectations and support agreements.

Plan and deliver IT projects from scope definition to completion, ensuring alignment with business needs, budget and timeline.

Improve management visibility through better reporting, system integration and practical use of data / BI tools.

Identify and drive practical opportunities to apply automation, workflow tools and AI-enabled solutions to improve operational efficiency.

Work closely with business heads and key users to prioritise technology improvements that create measurable business value.

First 90 Days Priorities

Review the current IT infrastructure, systems, vendors, support model and team structure.

Identify key operational risks, system vulnerabilities, recurring incidents and support gaps.

Establish or strengthen system ownership, escalation paths, monitoring coverage and documentation for critical systems.

Propose a practical improvement roadmap covering stability, cybersecurity, governance, team structure and digitalisation opportunities.

Job Requirements

Bachelor’s Degree in Information Technology, Computer Science or equivalent.

Minimum 8 years of IT experience, with proven experience managing an IT team and multi-site IT operations.

Strong track record in keeping IT operations stable, well-monitored and properly governed.

Solid working knowledge of enterprise infrastructure, including Linux servers, networks, firewalls, backups and ERP environments.

Strong incident-management mindset, with the ability to respond calmly, communicate clearly and prevent repeat issues.

Excellent communication and stakeholder-management skills, including the ability to manage multiple external vendors effectively.

Strong sense of accountability, transparency and ownership — raises issues early, keeps stakeholders informed and follows through until resolution.

Good command of written and spoken English and Chinese.

Advantageous

Experience supporting manufacturing / production-floor systems, such as CAD, cutting, RFID, colour / dispensing or production automation systems.

Experience with ERP platforms such as Infor M3 or comparable enterprise systems.

Experience with WHM / cPanel server environments.

Familiarity with SQL Server, Power BI and reporting / BI tools.

Interest or practical experience in applying automation, AI tools or workflow improvements to business operations.

Who Will Succeed in This Role

A practical IT leader who enjoys building structure, not just solving tickets.

Someone who can communicate with both management and technical teams in a clear, direct and accountable manner.

Someone who stays calm during incidents, but is proactive enough to reduce the chance of incidents happening again.

Someone who can balance reliability, cost control, vendor performance, cybersecurity and long-term improvement.

Someone who is curious about business operations and can use technology to improve efficiency, visibility and decision-making.