IT Leader for Hospitality Ops & Guest Experience

Sutera Sanctuary Lodges; West Coast Division; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive remuneration

Health benefits

Learning and career development

Flexible working arrangements

Sustainability practices

Job summary

Sutera Sanctuary Lodges in Kota Kinabalu, Sabah, seeks an experienced IT Manager to lead all information and communication technology operations on-site. You will develop strategies, manage IT budgets, and ensure cybersecurity, data integrity and service delivery across the lodge network and guest systems.

As a senior member of the management team, you will mentor IT staff, coordinate with vendors, and drive projects that improve operational efficiency and guest experiences while supporting

Qualifications

• Bachelor's degree in Information Technology, Computer Science, MIS or related field.
• 7-10 years IT management experience, preferably in hospitality/service industry.
• Proven track record of leading IT teams and managing budgets.
• Strong knowledge of networks, servers, cloud systems and cybersecurity.
• Experience with hospitality software solutions.
• Excellent project management and communication skills.

Responsibilities

• Develop and implement IT strategies aligned with lodge objectives.
• Oversee IT infrastructure, networks, servers, databases and cloud systems.
• Lead IT staff, mentoring, performance management and development.
• Manage IT budgets, procurement and vendor relationships.
• Implement cybersecurity measures and data protection standards.
• Support guest-facing systems and property management software.
• Ensure system maintenance, backups and disaster recovery plans.
• Collaborate with other departments to identify tech needs.
• Stay updated with emerging technologies to keep IT competitive.

Skills

IT leadership

Team management

Project management

Cybersecurity

Vendor management

Communication

Problem solving

Education

Bachelor's degree in IT/CS/MIS

Microsoft certifications (MCSE/MCSA)

Tools

Hospitality software

Virtualisation tech

Job description

Sutera Sanctuary Lodges in Kota Kinabalu, Sabah, seeks an experienced IT Manager to lead all information and communication technology operations on-site. You will develop strategies, manage IT budgets, and ensure cybersecurity, data integrity and service delivery across the lodge network and guest systems.

As a senior member of the management team, you will mentor IT staff, coordinate with vendors, and drive projects that improve operational efficiency and guest experiences while supporting