Hospitality L&D Manager - Lead Training & Talent

Sutera Sanctuary Lodges

West Coast Division

On-site

MYR 90,000 - 140,000

Full time

14 days+

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Job summary

Sutera Sanctuary Lodges is seeking a Learning and Development Manager to lead training across Sabah properties. You will shape annual plans, deliver onboarding and SOP training, and drive safety and leadership development to support talent succession.

Ideal candidates have 5+ years in L&D within hospitality, with at least 2 years in a managerial role, plus a Train-the-Trainer certification and strong Bahasa Malaysia/English communication skills. Extensive travel to remote sites is required.

Qualifications

Degree in Human Resources, Hospitality, Education, or a related field.
Minimum 5 years of L&D experience in hospitality, with at least 2 years at managerial level.
Train-the-Trainer (TTT) certification.
Analytical skills.
Advanced presentation software and AI skills.
Confident trainer with strong communication skills in Bahasa Malaysia and English.
Willing to travel frequently to remote, highland, and island properties.
Passion for nature, sustainability and developing local talent.

Responsibilities

Develop the annual training plan based on business needs and Training Needs Analysis.
Deliver onboarding, service standards, and SOP training for all operational departments.
Coordinate mandatory training, including food handling, first aid, fire safety, and OSH.
Build supervisory and leadership development programmes to support succession planning.
Develop departmental trainers at each property through Train-the-Trainer programmes.
Manage the training budget, records, and HRD Corp claims.
Evaluate training effectiveness and report monthly to the Director of HR.