Hotel General Manager

Private Advertiser; West Coast Division; On-site; MYR 180,000 - 300,000; Full time

Job summary

Private Advertiser in Kota Kinabalu, Sabah, is seeking an experienced Hotel General Manager to lead our boutique city hotel. You will oversee all hotel operations, drive profitability, and set strategic direction to elevate guest satisfaction and service standards.

The ideal candidate has 10+ years in hotel management, with at least 5 years in a GM or senior operations role, proven revenue management capability, and strong financial acumen.

Qualifications

• Minimum 10 years in hotel management.
• At least 5 years in a GM or senior operations role.
• Strong financial handling: budgeting, forecasting, and P&L.

Responsibilities

• Oversee all hotel operations and department heads.
• Set financial targets and optimise profitability.
• Develop strategies to enhance guest experience and market competitiveness.
• Lead recruitment, training, and team development.
• Ensure compliance with health, safety, and regulatory requirements.
• Build relationships with corporate clients and travel agents.
• Monitor market trends and implement revenue management.
• Report performance to senior management.

Skills

Leadership

Financial acumen

Communication

Revenue growth

Guest service

English fluency

Education

Hospitality management certification

Tools

Hotel management software

Job description

About the role

Boutique styled city hotel is seeking an experienced Hotel General Manager to lead our property in Kota Kinabalu, Sabah. This is a full-time position offering strategic leadership and operational oversight of all hotel functions. As General Manager, you will be responsible for driving profitability, enhancing guest satisfaction, and maintaining the highest standards of service excellence. This role is critical to the success of our hotel and requires a dynamic leader with proven expertise in hospitality management.

Key responsibilities

• Overseeing all aspects of hotel operations, including front office, housekeeping, food and beverage, and maintenance
• Setting and achieving financial targets, managing budgets, and optimising profitability whilst maintaining service quality
• Developing and implementing strategic initiatives to enhance guest experience and increase market competitiveness
• Recruiting, training, developing and motivating a high-performing team across all departments
• Ensuring compliance with health, safety, and regulatory requirements across the property
• Building and maintaining strong relationships with corporate clients, travel agents, and key stakeholders
• Managing crisis situations and resolving complex operational challenges with professionalism and discretion
• Monitoring market trends and implementing revenue management strategies to maximise occupancy and average daily rate
• Overseeing guest relations and ensuring all complaints are handled professionally and resolved promptly
• Reporting on hotel performance to senior management and stakeholders on a regular basis

What we’re looking for

• Minimum of 10 years' experience in hotel management, with at least 5 years in a General Manager or senior operations role
• Proven track record of successfully managing a full-service hotel property with revenue responsibility
• Strong financial acumen with experience in budgeting, forecasting, and P&L management
• Excellent leadership and people management skills with the ability to motivate and develop teams
• Outstanding guest service orientation and commitment to excellence
• Proficiency in hotel management systems and hospitality software
• Strong communication and interpersonal skills, with fluency in English
• Proven ability to drive revenue growth and improve operational efficiency
• Knowledge of the Asian hospitality market, particularly Southeast Asia, is advantageous
• Hospitality management certification or relevant qualification is preferred

What we offer

Competitive compensation package and comprehensive benefits designed to support your professional growth and well-being. We offer opportunities for career advancement within our hospitality group, ongoing professional development and training, and a collaborative working environment that values innovation and excellence. We are committed to fostering a workplace culture that celebrates diversity and inclusion, and we encourage applications from all qualified candidates. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

About us

We are a boutique styled hospitality establishment committed to delivering exceptional guest experiences and maintaining the highest standards of service. Located in the vibrant destination of Kota Kinabalu, Sabah, we pride ourselves on our dedication to quality, integrity, and customer satisfaction. Our team is passionate about creating memorable experiences for our guests whilst fostering a supportive and inclusive work environment for our employees. We are dedicated to being a market leader in the hospitality sector and to contributing positively to the communities we serve.