REVENUE MANAGER

Sutera Sanctuary Lodges; West Coast Division; On-site; MYR 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Comprehensive health insurance

Paid annual leave

Professional development opportunities

Job summary

Sutera Sanctuary Lodges is seeking an experienced Revenue Manager to lead pricing strategy, yield management and revenue forecasting for its luxury lodges in Kota Kinabalu, Sabah. The role collaborates with operations, sales and marketing to maximise occupancy and profitability.

You will analyse booking patterns, manage inventory across channels and implement data-driven RM practices to drive performance while maintaining guest experiences.

Qualifications

• Minimum 3-5 years of proven experience in revenue management within a 4-star or luxury hotel environment.
• Strong proficiency with revenue management systems and property management software.
• Advanced knowledge of pricing strategy, yield management, and demand forecasting techniques.
• Excellent analytical and mathematical skills with the ability to interpret complex data and trends.
• Experience managing multiple revenue streams and optimising occupancy rates.
• Strong understanding of hospitality operations, market dynamics and competitive positioning.
• Excellent communication and interpersonal skills across departments.
• Proficiency in Microsoft Excel and data analysis tools; familiarity with hospitality revenue systems is advantageous.
• Bachelor's degree in hospitality management or related field; certification preferred.

Responsibilities

• Develop and implement revenue management strategies, pricing models and yield initiatives.
• Monitor market trends, competitor pricing, and demand forecasts to optimise room rates and packages.
• Analyse booking patterns, occupancy rates and revenue across channels and segments.
• Manage inventory allocation across online agencies, corporate accounts and direct bookings.
• Collaborate with sales, marketing and front office to align pricing and promotions.
• Prepare revenue reports and provide actionable insights to senior management.
• Utilise revenue management systems to track KPIs and drive data-based decisions.
• Manage group bookings and negotiate rates while maintaining targets and margins.
• Identify opportunities for ancillary revenue from activities, dining and packages.
• Train front office and reservations staff on pricing policies and RM procedures.

Skills

Pricing strategy

Yield management

Forecasting

Data analysis

Excel proficiency

Cross-functional collaboration

Education

Bachelor's degree in hospitality management

Professional revenue management certification

Tools

Revenue management software

Property management system

Job description

About the role

Sutera Sanctuary Lodges is seeking an experienced Revenue Manager to join our hospitality management team in Kota Kinabalu, Sabah. This is a full-time position that plays a crucial strategic role in maximising the financial performance of our luxury lodges. As Revenue Manager, you will be responsible for implementing comprehensive revenue management strategies, pricing optimisation, and yield management across all revenue streams. This role is integral to driving profitability whilst maintaining our commitment to exceptional guest experiences and occupancy targets. You will work on-site at our Kota Kinabalu location, collaborating closely with operational, sales, and marketing teams to achieve revenue objectives.

Key responsibilities

• Develop and implement revenue management strategies, pricing models, and yield management initiatives to maximise hotel revenue and profitability
• Monitor market trends, competitor pricing, and demand forecasting to optimise room rates and package offerings
• Analyse booking patterns, occupancy rates, and revenue performance across all distribution channels and customer segments
• Manage inventory allocation across various sales channels including online travel agencies, corporate accounts, and direct bookings
• Collaborate with the sales, marketing, and front office teams to ensure alignment on pricing strategies and promotional campaigns
• Prepare detailed revenue reports and performance analyses for senior management, providing actionable insights and recommendations
• Utilise revenue management systems and tools to track key performance indicators and implement data-driven decisions
• Manage group bookings and negotiate rates whilst maintaining revenue targets and profit margins
• Identify opportunities for ancillary revenue generation including activities, dining, and special packages
• Train and support front office and reservations staff on pricing policies and revenue management procedures

What we’re looking for

• Minimum 3-5 years of proven experience in revenue management within a 4-star or luxury hotel environment
• Strong proficiency with revenue management systems and property management software
• Advanced knowledge of pricing strategy, yield management, and demand forecasting techniques
• Excellent analytical and mathematical skills with the ability to interpret complex data and trends
• Demonstrated experience in managing multiple revenue streams and optimising occupancy rates
• Strong understanding of hospitality operations, market dynamics, and competitive positioning
• Excellent communication and interpersonal skills with the ability to collaborate effectively across departments
• Proficiency in Microsoft Excel and data analysis tools; familiarity with hospitality industry revenue systems is advantageous
• Bachelor's degree in hospitality management, business administration, or related field; professional revenue management certification is preferred
• Fluency in English; knowledge of Mandarin Chinese or other Asian languages is a plus
• Strong organisational skills with the ability to manage multiple priorities and meet tight deadlines
• Problem-solving mindset with a results-oriented approach to achieving revenue targets

What we offer

Sutera Sanctuary Lodges offers a competitive compensation package and comprehensive benefits designed to support employee wellbeing and career development. Benefits include competitive salary, performance-based incentives, comprehensive health insurance coverage, paid annual leave, and professional development opportunities. We provide a supportive work environment that values innovation, teamwork, and excellence in service delivery. Our team members enjoy access to staff facilities, discounted lodge rates for personal use, and career progression pathways within our hospitality group. We are committed to fostering a positive workplace culture where your contributions are recognised and rewarded.

• competitive salary
• performance-based incentives
• comprehensive health insurance coverage
• paid annual leave
• professional development opportunities

About us

Sutera Sanctuary Lodges is a premier hospitality brand offering luxury accommodation experiences in Sabah, Malaysia. Renowned for our commitment to exceptional guest experiences, environmental sustainability, and cultural authenticity, we operate some of the region's most distinctive and highly-regarded lodges. Our properties are designed to provide discerning travellers with unforgettable stays in breathtaking natural settings. We pride ourselves on combining world-class service standards with genuine Malaysian hospitality. At Sutera Sanctuary Lodges, we believe in creating meaningful experiences whilst maintaining strong financial performance and operational excellence. Our team comprises dedicated professionals who are passionate about delivering outstanding service and driving business success.