Internship IT Support

Sapiens Technologies Sdn Bhd; Selangor; On-site; MYR 8,900 - 17,000; Full time

Job summary

Sapiens Technologies Sdn Bhd in Malaysia is seeking a Customer Support Intern to bridge between clients and the development team. You will ensure clear communication of client needs and help maintain strong relationships during project cycles.

You will act as main contact for inquiries, coordinate meetings, assist with project documentation, and provide regular updates on status and changes to customers, while supporting sales and marketing with insights gleaned from interactions.

Qualifications

• Clear communication with customers and internal teams.
• Ability to coordinate meetings and manage project docs.

Responsibilities

• Act as the main point of contact for customer inquiries and feedback.
• Communicate customer requirements and feedback to the development team.
• Coordinate and schedule meetings between customers and internal teams.
• Assist in preparing and maintaining project documentation.
• Provide regular updates to customers on project status and any changes.
• Address customer concerns and ensure timely resolution of issues.
• Support the sales and marketing teams with insights from customer interactions.

Skills

Customer communication

Coordination

Documentation

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Position Overview: As a Customer Support Intern, you will play a crucial role in bridging the gap between our customers and our development team. You will be responsible for ensuring that our clients' needs and concerns are communicated effectively, helping to maintain strong, positive relationships.

Responsibilities:

• Act as the main point of contact for customer inquiries and feedback.
• Communicate customer requirements and feedback to the development team.
• Coordinate and schedule meetings between customers and internal teams.
• Assist in preparing and maintaining project documentation.
• Provide regular updates to customers on project status and any changes.
• Address customer concerns and ensure timely resolution of issues.
• Support the sales and marketing teams with insights from customer interactions.

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