IT Infrastructure & Support Specialist: Growth & AI Tools

Store N Go Sdn Bhd; Shah Alam; On-site; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Competitive salary by experience

Performance bonus

Medical benefits

Career growth & development

Friendly & supportive environment

Exposure to cloud, AI tools & digital转

Digital transformation projects

Job summary

Store N Go Sdn Bhd is seeking a proactive IT Executive (Infrastructure and Support) to maintain IT systems, support staff, and ensure reliable operations across hardware, software, and networking. You will manage end-user support, network devices, servers, backups, and security, while collaborating with external vendors.

Fresh graduates with strong technical knowledge are welcome. The role offers exposure to modern technologies, cloud systems, AI tools, and digital transformation projects within

Qualifications

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.
• Fresh graduates with strong technical knowledge are encouraged to apply.

Responsibilities

• Provide technical support to company staff for hardware, software, printers, email, and network-related issues.
• Troubleshoot and resolve desktop, laptop, mobile device, and peripheral problems.
• Install, configure, and maintain Windows computers and business applications.
• Set up computers, user accounts, email accounts, and access rights for new employees.
• Provide remote or on-site support when required.
• Maintain office network, Wi-Fi, routers, switches, and internet connectivity.
• Monitor and maintain servers, NAS, backup systems, and company IT equipment.
• Ensure antivirus and security software are up to date.
• Assist in implementing cybersecurity best practices and endpoint protection.
• Maintain accurate documentation of IT assets, licenses, network layouts, and support activities.
• Prepare user guides and basic IT documentation when necessary.
• Support company projects involving new IT systems or software implementation.
• Assist with meeting room equipment, CCTV, access control, and other office technology.

Skills

Windows OS

Microsoft 365

Hardware troubleshooting

Networking

Printers & scanners

NAS/server management

Backup solutions

Cybersecurity best practices

Remote support tools

Communication skills

Driving licence

AI tools interest

Education

Diploma or Bachelor's in IT

Tools

Microsoft Entra ID (Azure AD)

Microsoft 365 administration

CCTV / IP phones

Cloud services (Azure / Supabase)

AI productivity tools (ChatGPT / Claude)

Job description

Store N Go Sdn Bhd is seeking a proactive IT Executive (Infrastructure and Support) to maintain IT systems, support staff, and ensure reliable operations across hardware, software, and networking. You will manage end-user support, network devices, servers, backups, and security, while collaborating with external vendors.

Fresh graduates with strong technical knowledge are welcome. The role offers exposure to modern technologies, cloud systems, AI tools, and digital transformation projects within