IT Site Support Analyst I

MVC Resources; Simpang Ampat; On-site; MYR 67,000 - 100,000; Full time

Job summary

MVC Resources Simpang Ampat, Malaysia, seeks an IT Support professional to troubleshoot and resolve internal IT issues, manage incidents, and deploy software and equipment

You will maintain asset inventories, support networks and devices, and contribute to IT projects and refresh initiatives. Strong AD, DHCP, and network experience are required; IoT/PLC familiarity is a plus.

Qualifications

• Hands-on experience with Windows, Outlook and Office.
• Experience managing AD user accounts and DHCP configurations.
• Knowledge of printers and multifunction devices.
• Comfort with LAN/WLAN setup and troubleshooting.
• Experience enrolling laptops/desktops into corporate environments.
• Experience with servers/network infrastructure is a plus.

Responsibilities

• Troubleshoot and resolve IT issues raised by internal users.
• Manage incidents, service requests and technical issues via ITSM system.
• Install, configure, update and deploy software and equipment.
• Set up and troubleshoot laptops, desktops and end-user devices.
• Maintain IT asset inventory, lifecycle, audits and documentation.
• Support IT hardware procurement and warranty services.
• Provide support for wired/wireless networks, Wi‑Fi, printers, conference rooms and A/V equipment.
• Provide L2/L3 infrastructure support across the AE site.
• Escalate complex issues and assist IT projects, relocation and refresh initiatives.
• Create and maintain technical documentation and knowledge base articles.
• Assist with onboarding and IT training for new employees.
• Collaborate with managers to prioritise IT requirements and work with vendors.
• Support manufacturing-related systems including IoT and PLC environments.

Skills

Troubleshooting

Incident management

Project coordination

Documentation

IT infrastructure knowledge

Vendor coordination

Tools

Active Directory

DHCP

Printers

LAN/WLAN configuration

Job description

Simpang Ampat, Malaysia | Posted on 09/22/2026

• Troubleshoot and resolve IT issues raised by internal users.
  
• Manage incidents, service requests and technical issues through the IT Service Management system.
  
• Install, configure, update and deploy software and computer equipment.
  
• Set up, maintain, replace and troubleshoot laptops, desktops and other end-user devices.
  
• Manage IT asset inventory, lifecycle tracking, audits and documentation.
  
• Support IT hardware procurement and warranty services.
  
• Provide support for:
  
• Wired and wireless networks
  
• Wi-Fi access points
  
• Printers and multifunction devices
  
• Conference rooms and A/V equipment
  
• Servers and network infrastructure
  
• Provide L2/L3 infrastructure support across the AE site.
  
• Escalate complex technical issues to the appropriate support teams.
  
• Support IT projects, office expansion, relocation and technology refresh initiatives.
  
• Create and maintain technical documentation and knowledge base articles.
  
• Assist with onboarding and IT training for new employees and internal users.
  
• Work closely with managers and department heads to resolve advanced technical issues and prioritise IT requirements.
  
• Work with vendors, suppliers and the Purchasing Team on IT-related matters.
  
• Support manufacturing-related systems and equipment, including IoT and PLC environments .
  
• Evaluate and recommend hardware and software solutions to improve IT system performance and efficiency.
  
• Perform root cause analysis and technical problem solving .
  

Requirements

Candidates should have hands-on experience with:

• Microsoft Windows, Outlook and Microsoft Office
  
• Microsoft Active Directory , including domain accounts and DHCP
  
• Local and network printers / multifunction devices
  
• Wired and wireless LAN configuration and installation
  
• iOS and Android mobile device setup and configuration
  
• Laptop and desktop setup, deployment and repair
  
• Server and network infrastructure
  
• Project coordination / project management
  

Experience with the following infrastructure is preferred: