IT Infrastructure Specialist

IPH Limited; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Benefits offered by this job

13th month bonus

Mentorship & training

Career development opportunities

Job summary

Spruson & Ferguson in Kuala Lumpur seeks an Infrastructure Specialist to manage day-to-day network and infrastructure operations, plus level 1–2 help desk support and project tasks.

You will support regional offices’ IT infra, including networks, servers, devices, virtualization, and collaboration tools, while following change controls and security practices. The role requires a Diploma in IT with 4–5 years of relevant experience and strong English communication.

Qualifications

• Diploma/Tertiary in IT/CS or equivalent.
• 4–5 years' hands-on IT infrastructure/support experience.
• Experience with Windows environments, networking and virtualization.
• Experience with Microsoft 365 (O365) and virtualization platforms.
• Cloud services knowledge, especially Azure and AWS, with hands-on experience.
• Experience in IT operational and Help Desk processes.
• Able to work independently and in a team setting.
• Strong communication skills in English, both written and verbal.

Responsibilities

• Provide end user support for PC usage and infrastructure.
• Serve as first/second line contact for infrastructure issues via ticketing system.
• Ensure adherence to operational and change processes and architecture principles.
• Promote preventive maintenance of infrastructure.
• Handle system patches, monitoring and batch jobs.
• Assist on projects, ensuring smooth BAU transition and resource planning.
• Collaborate with regional teams on global program rollouts.
• May work after hours or weekends as required.

Skills

Windows admin

Networking

Virtualization

Microsoft 365

Azure

AWS

IT security

Team player

Self-motivated

Analytical thinking

Education

Diploma in IT

Tools

Virtualization platforms

Job description

The Opportunity

We are seeking an Infrastructure Specialist to join our Infrastructure Team to manage the day to day operations of our network and infrastructure, as well as level one & two help desk support and some project related tasks. The scope includes all infrastructure used by our regional offices, such as networks, servers, databases, devices, user desktops/laptops, virtualisation, phone system, email, etc.

What You Do

• Provide end user support for day to day PC usage (both applications and infrastructure)
• Serve as a point of contact for internal users seeking technical assistance over the support ticketing system with regards to Infrastructure and Network related issues
• Ensure operational and change processes and architecture principles are being followed strictly
• Actively promote and plan for preventative maintenance of infrastructure
• Responsible for systems patches, infrastructure monitoring and batch jobs
• Assist on projects ensuring the transition from project to BAU support, identifying operational support requirements for new systems/system changes, identify required resources for projects/change requests and ensure consistency in the way IT changes are executed
• Work in close collaboration with regional teams to implement and drive global program rollouts.
• May be required to work after hours and weekends on an ad hoc basis depending on business requirements

What You Bring

• Minimum Diploma/Tertiary or professional qualification in Information Technology/Computer Science
• Minimum 4–5 years of hands‑on experience in IT infrastructure/system support with expertise in Windows environments, networking, and virtualization
• Prior experience with Microsoft 365 (O365) and virtualization platforms is required
• Comprehensive knowledge of cloud services, particularly Azure and AWS, with practical implementation experience.
• Experience in IT operational processes, Help Desk processes and Infrastructure maintenance
• Must be comfortable working in a team-based environment as well as being able to work independently.
• Demonstrated collaborative working style, with good interpersonal and excellent communication skills, both written and verbal
• Knowledge in IT Security and working in a regional role would be advantageous.
• Being self-motivated and able to work with minimal supervision is important in this role
• Strong analytical and problem‑solving mindset with the capacity to assess situations and act appropriately

About Us

About Spruson & Ferguson

Spruson & Ferguson is one of the leading intellectual property (IP) service firms operating in the Asia-Pacific region. We have more than 130 years of experience providing a variety of services in the protection, commercialization, enforcement and management of IP from our offices in Bangkok, Beijing, Brisbane, Hong Kong, Jakarta, Kuala Lumpur, Manila, Melbourne, Singapore and Sydney. Our multidisciplinary team of about 500 people, includes some of the most highly regarded IP professionals in the Asia-Pacific region. The team services a diverse client base of Fortune Global 500 companies, SMEs, public sector research organisations, foreign associates and local clients.

Spruson & Ferguson is a subsidiary of IPH Limited, the first IP services group to list on the ASX.

About Our Benefits

• Competitive annual remuneration and benefits package inclusive of13th month bonus and variable performance bonus.
• Global environment with exposure to a wide range of trademark matters across international markets.
• Comprehensive mentorship, training, and career development opportunities
• A supportive, flexible, and inclusive work environment.

Spruson & Ferguson companies are members of the IPH Ltd group, and Spruson & Ferguson Pty Ltd and Spruson & Ferguson Lawyers Pty Ltd are part of an ‘ownership group’ for the purposes of the Australian and New Zealand Code of Conduct for Trans-Tasman Patent and Trade Marks Attorneys 2018. For more information see ‘Ownership Group'.