IT Help Desk Operator - Rapid Ticket Resolver

Ziantech Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Ziantech Solutions Sdn. Bhd. in Kuala Lumpur is seeking a proactive Help Desk/IT Support Operator to record, classify and resolve user complaints within 10 minutes and monitor ticket progress.

This role may require night, weekend, and public holiday shifts, with NDA signed before first shift. Company provisions include KWSP and PERKESO under Work Regulations for part-time workers; full-time priority applies.

Qualifications

• Diploma or certificate in IT or equivalent required.
• At least 2 years of help desk/IT support experience.
• Willingness to work night shifts, weekends and public holidays.

Responsibilities

• Record, classify, and resolve complaints within 10 minutes.
• Monitor ticket status and progress.

Skills

Help desk experience

IT support

Night shift availability

Education

Diploma or Certificate in IT

Tools

IT ticketing system

Job description

Ziantech Solutions Sdn. Bhd. in Kuala Lumpur is seeking a proactive Help Desk/IT Support Operator to record, classify and resolve user complaints within 10 minutes and monitor ticket progress.

This role may require night, weekend, and public holiday shifts, with NDA signed before first shift. Company provisions include KWSP and PERKESO under Work Regulations for part-time workers; full-time priority applies.