IT Support Specialist — Helpdesk & On-Call

Turn Cloud Technology Service (M) Sdn Bhd; Kuala Lumpur; On-site; MYR 30,000 - 50,000; Full time

Job summary

Turn Cloud Technology Service (M) Sdn Bhd in Kuala Lumpur, Malaysia, is seeking a helpdesk/support specialist to handle customer issues via phone or online channels and participate in after-hours on-call rotations. The role focuses on resolving technical problems promptly and providing basic user training and ongoing support.

As a first-line helpdesk or call center responder, you will answer inquiries about product relevance and generate tickets to track issues and resolutions, contributing to

Responsibilities

• To receive call through phone call or any communication method to troubleshooting customer issue and resolve through online
• Participate in on-call rotation for after-hours support
• Resolve client’s technical issues in a timely and professional manner
• To provide simple user training and on-going user support
• To support as helpdesk or call center first liner for resolution or technical support
• Answer for enquiries on relevance to company products
• To create ticket for the su...

Job description

Turn Cloud Technology Service (M) Sdn Bhd in Kuala Lumpur, Malaysia, is seeking a helpdesk/support specialist to handle customer issues via phone or online channels and participate in after-hours on-call rotations. The role focuses on resolving technical problems promptly and providing basic user training and ongoing support.

As a first-line helpdesk or call center responder, you will answer inquiries about product relevance and generate tickets to track issues and resolutions, contributing to