Assistant Desk Operator (Part Time)

Ziantech Solutions Sdn. Bhd.; Kuala Lumpur; On-site; MYR 28,000 - 45,000; Full time

Job summary

Ziantech Solutions Sdn. Bhd. in Kuala Lumpur is seeking a proactive Help Desk/IT Support Operator to record, classify and resolve user complaints within 10 minutes and monitor ticket progress.

This role may require night, weekend, and public holiday shifts, with NDA signed before first shift. Company provisions include KWSP and PERKESO under Work Regulations for part-time workers; full-time priority applies.

Qualifications

• Diploma or certificate in IT or equivalent required.
• At least 2 years of help desk/IT support experience.
• Willingness to work night shifts, weekends and public holidays.

Responsibilities

• Record, classify, and resolve complaints within 10 minutes.
• Monitor ticket status and progress.

Skills

Help desk experience

IT support

Night shift availability

Education

Diploma or Certificate in IT

Tools

IT ticketing system

Job description

Perform the same tasks as fixed operators: record, classify, and resolve complaints within 10 minutes; first-range completion; and ticket status monitoring. Fill in the morning, evening, or night if necessary, with at least 4 hours notice for surprise absence. Follow the system and procedure training at least 2 training shifts (shadowing shift) every quarter to always be ready.

Key responsibilities

• Record, classify, and resolve complaints within 10 minutes
• Monitor ticket status
• Fill in morning, evening, or night shifts as necessary with at least 4 hours notice for surprise absence
• Attend system and procedure training at least 2 training shifts (shadowing shift) every quarter

About you

• Diploma or Certificate of Proficiency in the field of IT or equivalent
• At least 2 years of experience in the help desk or IT support
• Can be contacted for night shift, weekend, and public holiday
• No criminal record, drug-free
• Able to undergo royal safety and sign an NDA before the first shift
• Experience using IT complaint ticket system (preferred)
• Caruman KWSP and PERKESO according to the Work Regulations (Part-time Workers) 2010
• Priority for full-time operator positions when there is a vacancy