IT Executive

Winchester Interconnect (M) Sdn Bhd

Seberang Perai

On-site

MYR 60,000 - 90,000

Full time

2 days ago

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Benefits offered by this job

Medical

Education support

Dental

Sports (e.g. Gym)

Vision

Birthday Leave

Teambuilding

Company Trip

Insura

Job summary

Winchester Interconnect (M) Sdn Bhd in Penang is seeking an IT Support Analyst to support desktops, servers, printers and network issues while maintaining IT documentation and contributing to IT governance, capacity planning and disaster recovery planning.

You will drive digital transformation initiatives, review IT infrastructure and collaborate with external partners to implement new applications and upgrades. A Bachelor’s degree in CS/IT and 4+ years of related experience are required.

Qualifications

Minimum Bachelor's degree in Computer Science or Information Technology.
Minimum of 4 years of relevant work experience.
Experience with end-user computing, server management, network management.
Knowledgeable of best practices in general IT and end user support.
Experience in CRM/ERP systems would be a strong advantage.

Responsibilities

Support (remote/onsite), maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation.
Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts.
Support, review and liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines.
Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan.
Provide input for annual IT requirements planning and budgeting.
Conduct regular system audit for IT effectiveness, efficiency and security.
Analyse and evaluate system and users' requirements and make recommendations for IT upgrades.
Proactively propose suggestions to improve IT systems and operations.
Assist to drive digital transformation initiative, work with external service providers to implement new applications, projects or upgrades.

Skills

End-user computing

Server management

Network management

IT governance

CRM/ERP experience

Education

Bachelor's degree in Computer Science or Information Technology

Job description

Support, maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation. This role involves maintaining IT documentation, supporting IT governance framework implementation, capacity planning, disaster recovery planning, system audits, and driving digital transformation initiatives.

Key responsibilities

Support (remote/onsite), maintenance and troubleshooting of hardware and software issues related to end-user desktops/laptops, servers, printers and other network issues within the organisation
Maintain and review IT documentation, covering infrastructure, inventory, service subscriptions and contracts
Support, review and liaise with end users on the implementation of an IT governance framework, policies, systems, infrastructure to ensure compliance and alignment to guidelines
Perform and participate in capacity planning, redundancy planning and execution of Disaster Recovery Plan
Provide input for annual IT requirements planning and budgeting
Conduct regular system audit for IT effectiveness, efficiency and security
Analyse and evaluate system and users' requirements and make recommendations for IT upgrades
Proactively propose suggestions to improve IT systems and operations
Assist to drive digital transformation initiative, work with external service providers to implement new applications, projects or upgrades

About you