IT Executive

Microtronics Technology Sdn. Bhd.; Johor Bahru; On-site; MYR 33,000 - 67,000; Full time

Job summary

Microtronics Technology Sdn. Bhd. is seeking a proactive candidate for first-level SAP support in Malaysia. The role focuses on incident response, basic SAP troubleshooting, and ensuring smooth daily operations.

Responsibilities include monitoring SAP operations, guiding users, and creating user guides and knowledge base articles. Fresh graduates are encouraged to apply; training will be provided, with SAP/ERP familiarity considered a plus.

Qualifications

• Bachelor's degree in IT, CS, IS, business, or related field.
• Fresh graduates are encouraged to apply; training provided.
• SAP support or ERP experience is a plus.
• Strong problem-solving and communication skills.

Responsibilities

• Provide first-level SAP support by responding to incidents and service requests.
• Troubleshoot basic SAP issues related to transactions, master data, and reporting.
• Monitor daily SAP operations for availability and performance.
• Assist users with SAP navigation and standard functionalities.
• Prepare and maintain user guides, process documentation, and knowledge base articles.
• Communicate with stakeholders on issue status and resolution progress.
• Manage SAP user access based on approved requests.
• Coordinate with SAP consultants on system-related matters.

Skills

SAP

ERP concepts

SQL

Data analysis

Ticket management

Communication skills

Teamwork

Independent work

Education

Bachelor's Degree in IT / CS / IS / Business Admin or related

Tools

SAP

SQL

ERP software

Job description

Provide first-level SAP support, troubleshoot system issues, and ensure smooth SAP operations to support daily business activities.

Job Responsibilities

Provide first-level support for SAP users by responding to incidents and service requests.

Troubleshoot and resolve basic SAP issues related to transactions, master data, and reporting.

Monitor daily SAP operations to ensure system availability and performance.

Assist users with SAP navigation and standard system functionalities.

Prepare and maintain user guides, process documentation, and knowledge base articles.

Communicate with stakeholders on issue status and resolution progress.

Job Authority

Manage SAP user access based on approved requests.

Coordinate and work closely with SAP consultants on system-related matters.

Job Requirements

Bachelor's Degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field.

Fresh graduates are encouraged to apply, training will be provided.

Experience in SAP support or ERP systems is an added advantage.

Job-Related Skills

Basic knowledge of ERP concepts and ERP software, especially SAP.

Basic knowledge of SQL, reporting tools, or data analysis.

Understanding of IT support processes and ticket management systems.

Strong analytical and problem-solving skills.

Good communication and interpersonal skills.

Ability to work independently and as part of a team.