IT Executive Support Engineer

Solarvest; Petaling Jaya; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Job summary

Solarvest is seeking a skilled IT Application Support specialist in Petaling Jaya to provide Level 2/3 support for core business systems including ERP, CRM, and HRMS. You will troubleshoot, perform root-cause analysis, and implement fixes.

You will coordinate with vendors, manage escalations, and work with Finance, HR, and Operations to translate requirements into system improvements. Proactive monitoring and basic automation may be involved.

Qualifications

• Diploma or degree in IT/CS or related field.
• 2-3 years hands-on application support experience.
• Experience supporting ERP, CRM and HRMS platforms.
• Strong SQL/database querying skills for data issues.
• Experience coordinating with vendors and managing escalations.
• Good written and verbal communication in English and Bahasa Malaysia.

Responsibilities

• Provide Level 2/3 application support for core business systems (ERP, CRM, HRMS) including troubleshooting and root-cause analysis.
• Serve as escalation point and coordinate with vendors and third-party support.
• Investigate and resolve data, configuration, workflow, and integration issues across systems.
• Support configuration, testing (UAT), and deployment of patches and new modules.
• Document issues, resolutions, and knowledge base articles.

Skills

Level 2/3 troubleshooting

SQL querying

Vendor management

Analytical thinking

English communication

Bahasa Malaysia communication

Education

Diploma or Degree in IT/CS

Tools

ERP systems

CRM platforms

HRMS platforms

Job description

Key Responsibilities

• Provide Level 2/3 application support for core business systems — ERP, CRM, HRMS, and other core platforms — including troubleshooting, root-cause analysis, and resolution
• Serve as escalation point for issues that cannot be resolved at Level 1, and coordinate with application vendors and third-party support where required
• Investigate and resolve data, configuration, workflow, and integration issues across connected systems
• Support system configuration, enhancements, testing (UAT), and deployment of patches, updates, and new modules
• Document issues, resolutions, and knowledge-base articles to strengthen team capability and reduce recurring tickets
• Liaise with business stakeholders across departments (Finance, HR, Project Management, O&M, etc.) to understand requirements and translate them into system solutions
• Monitor application performance and proactively identify improvement or automation opportunities (e.g. via Power Platform)
• Ensure application changes and access controls align with IT governance, security, and data-protection (PDPA) requirements

Requirements

• Diploma or Degree in Information Technology, Computer Science, or a related field
• 2-3 years of hands-on experience in application support, with a strong Level 2/3 troubleshooting background
• Practical experience supporting ERP systems, and familiarity with CRM and HRMS platforms
• Solid understanding of SQL / database querying for investigating and resolving data issues
• Experience working with application vendors and managing escalations to resolution
• Strong analytical and problem-solving skills, with the ability to work independently and manage competing priorities
• Good communication skills in English and Bahasa Malaysia, with the ability to engage both technical and non-technical stakeholders

Nice to Have

• Exposure to system integrations (REST APIs, event-driven workflows)
• Familiarity with IT service management (ITSM) tools and ticketing workflows