IT Desktop Support Engineer – MALAYSIA

Axiom Technologies; Kuala Lumpur; On-site; MYR 42,000 - 63,000; Full time

Job summary

Axiom Technologies in Malaysia seeks a capable Desktop Support Technician to provide on-site and on-call end-user support within the corporate IT environment. The role covers hardware, software, and network related issues to ensure timely service delivery.

You will install operating systems (Windows/macOS/Linux), manage user accounts, assist with onboarding/offboarding, and collaborate with IT teams on escalations while following security policies.

Qualifications

• Bachelor's degree in Computer Science or related field, or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsibilities

• Provide 1st- and 2nd-level desktop support for devices.
• Respond to service requests via ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems and software.
• Troubleshoot hardware, software, and peripherals.
• Set up new employee workstations with accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding from a technical perspective.
• Support remote users with VPN and connectivity issues.
• Collaborate with IT teams on escalated or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Skills

Communication

Troubleshooting

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

Windows OS

Office 365

Networking basics

ServiceNow

Zendesk

JIRA

macOS

Linux

Active Directory

Group Policy

SCCM/Intune/JAMF

Job description

Axiom Technologiesis a Global IT Services partner supporting medium- to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about our work. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via the ticketing system, phone, or in person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Preferred:

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Features

Job Category

Technical