Desktop Support Engineer — Onsite & Remote IT Help

Axiom Technologies Pty Ltd.; Kuala Lumpur; Presencial; MYR 28.000 - 42.000; Jornada completa

Descripción de la vacante

Axiom Technologies Pty Ltd. is seeking a capable desktop support technician to provide onsite and on-call assistance to end-users in our IT environment. You will troubleshoot hardware and software, set up new workstations, and collaborate with IT teams to ensure smooth service delivery.

The role requires a bachelor’s degree in IT or related field and at least 2 years of experience in desktop support or helpdesk. Strong Windows OS, Office 365, and networking knowledge are essential.

Formación

• Bachelor’s degree in IT or related field or equivalent experience.
• 2+ years in desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking.
• Familiarity with ticketing systems: ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

Responsabilidades

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Conocimientos

Windows OS

Office 365

Basic networking concepts

Ticketing systems (ServiceNow, Zendesk

JIRA

Communication & interpersonal skills

Troubleshooting & problem-solving

Educación

Bachelor’s degree in Computer Science / IT or related field

Herramientas

ServiceNow

Zendesk

JIRA

Descripción del empleo

Axiom Technologies Pty Ltd. is seeking a capable desktop support technician to provide onsite and on-call assistance to end-users in our IT environment. You will troubleshoot hardware and software, set up new workstations, and collaborate with IT teams to ensure smooth service delivery.

The role requires a bachelor’s degree in IT or related field and at least 2 years of experience in desktop support or helpdesk. Strong Windows OS, Office 365, and networking knowledge are essential.