Desktop Support Engineer – Kuala Lumpur, Malaysia .

Axiom Technologies; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Axiom Technologies is seeking a capable IT support resource to coordinate desktop computing assistance and ensure optimal service delivery. This role involves providing support for desktops, laptops, and printers, along with troubleshooting hardware and software issues.

The ideal candidate should have a Bachelor's degree in Computer Science and 2+ years of relevant experience. Strong knowledge of Windows OS and excellent troubleshooting skills are essential. If you're ready for a new challenge, apply at [e-mail].

Qualifications

• 2+ years of experience in a desktop support or helpdesk role.
• Strong knowledge of basic networking concepts.
• Familiarity with ticketing systems.

Responsibilities

• Provide first and second level support for desktops and laptops.
• Install, upgrade, and maintain operating systems.
• Troubleshoot hardware and software issues.

Skills

Windows OS

Office 365

Troubleshooting

Customer Support

Basic Networking

Education

Bachelor’s degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large‑scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on‑call assistance to end‑users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities

• Provide first‑ and second‑level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in‑person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project‑related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 2+ years of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.

Preferred

• Experience with macOS or Linux environments.
• IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
• Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]

Notice Period / When you can start the job:

Axiom Technologies selection process includes Background Verification Checks. Do you comply and agree to proceed with them?