Desktop Support Engineer – Kedah, Malaysia .

Axiom Technologies Pty Ltd.; Kedah; On-site; MYR 36,000 - 60,000; Full time

Job summary

Axiom Technologies in Malaysia seeks a capable IT support resource to coordinate from simple tasks to complex plans, delivering onsite/on-call end-user support in a timely and accurate manner to ensure optimal service delivery.

You will provide first- and second-level support for desktops, laptops, printers, and mobile devices, install and maintain OS/software, and help with onboarding while ensuring security policies are followed.

Qualifications

• Bachelor's degree in CS/IT or related field.
• 2+ years in desktop support or IT helpdesk.
• Knowledge of Windows, Office 365, and basic networking.
• Familiarity with ticketing systems: ServiceNow, Zendesk, Jira.
• Strong communication and interpersonal skills.
• Excellent troubleshooting and problem-solving abilities.

Responsibilities

• Provide first- and second-level desktop support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in person.
• Install, upgrade, and maintain OS and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up new employee workstations with user accounts and permissions.
• Maintain asset inventory and documentation of IT equipment.
• Support onboarding/offboarding from a technical perspective.
• Assist remote users with VPN and connectivity.
• Collaborate with IT teams on escalated issues.
• Follow security protocols and assist with antivirus, patching, data protection.

Skills

Communication skills

Interpersonal skills

Troubleshooting

Education

Bachelor's degree in Computer Science / Information Technology

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologiesis a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/ on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
2+ year of experience in a desktop support, helpdesk, or IT technician role.
Strong knowledge of Windows OS, Office 365, and basic networking concepts.
Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
Excellent communication and interpersonal skills.
Strong troubleshooting and problem-solving abilities.

Preferred:

Experience with macOS or Linux environments.
IT certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.
Experience with Active Directory, Group Policy, and remote management tools (e.g., SCCM, Intune, or JAMF).

Job Features

Job Category

Technical