IT Command Center Operations Manager

AIA Digital+; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

AIA Digital+ is seeking an experienced IT Operations Manager in Kuala Lumpur to lead a team of IT professionals. The role focuses on ensuring IT service availability, managing application performance, and overseeing network operations.

Ideal candidates should have at least 7 years of IT experience with supervisory responsibilities, a Bachelor's degree in Information Technology, and strong skills in application monitoring and network management. Shift work is required to maintain 24/7 operations.

Qualifications

• At least 7 years of experience in IT operations with 3 years in a supervisory/management role.
• An equivalent combination of qualifications and relevant experience.

Responsibilities

• Lead and manage a team of IT professionals in a collaborative environment.
• Oversee application monitoring for optimal performance and availability.
• Manage batch jobs and troubleshoot issues efficiently.
• Implement patch management processes for security and reliability.
• Facilitate change management with minimal disruption.
• Provide first-line technical support and escalate as needed.
• Monitor network performance and troubleshoot connectivity issues.

Skills

Application monitoring

Batch processing

Patching management

Network monitoring

Analytical skills

Communication skills

Education

Bachelor’s degree in Information Technology or related discipline

Relevant IT certifications (e.g., ITIL, CompTIA)

Job description

AIA Digital+ is seeking an experienced IT Operations Manager in Kuala Lumpur to lead a team of IT professionals. The role focuses on ensuring IT service availability, managing application performance, and overseeing network operations.

Ideal candidates should have at least 7 years of IT experience with supervisory responsibilities, a Bachelor's degree in Information Technology, and strong skills in application monitoring and network management. Shift work is required to maintain 24/7 operations.