IT Operations Lead: 24/7 Monitoring & Support

AIA Shared Services; Kuala Lumpur; On-site; MYR 60,000 - 85,000; Full time

Job summary

AIA Shared Services in Kuala Lumpur seeks an IT Operations Specialist to monitor applications, manage batch jobs, patch systems, and support 24/7 IT services for the Digital+ hub, ensuring high availability and rapid issue resolution across business applications.

You will handle application monitoring, batch processing, patch management, change and incident management, and network monitoring while collaborating with service owners.

Qualifications

• Minimum 3 years in IT support roles with focus on operations.
• Bachelor’s degree in Information Technology or related discipline.
• ITIL, CompTIA or similar certifications are a plus.

Responsibilities

• Perform continuous monitoring of applications to ensure optimal performance and resolve issues promptly.
• Execute and manage batch jobs, ensuring timely completion and fix errors.
• Implement and manage patching processes to keep systems secure and up-to-date.
• Execute change management procedures and document changes accurately.
• Assist with incident management, diagnosing issues and escalating as needed.
• Provide level 1 technical support to internal teams and users.
• Monitor network performance and ensure security across the IT environment.

Skills

Application monitoring

Batch processing

Patching management

Change management

Incident management

1st line support

Network monitoring

Education

Bachelor's degree in IT

ITIL or CompTIA certification

Tools

Monitoring tools

Batch processing systems

Patch management tools

Network monitoring tools

Job description

AIA Shared Services in Kuala Lumpur seeks an IT Operations Specialist to monitor applications, manage batch jobs, patch systems, and support 24/7 IT services for the Digital+ hub, ensuring high availability and rapid issue resolution across business applications.

You will handle application monitoring, batch processing, patch management, change and incident management, and network monitoring while collaborating with service owners.