IT Operations & Monitoring Specialist

AIA Digital+; Kuala Lumpur; On-site; MYR 42,000 - 72,000; Full time

Job summary

AIA Digital+ in Kuala Lumpur invites an IT Operations Specialist to monitor applications, manage batch jobs, patch systems, and execute change procedures. This role supports 24/7 operations and improves service stability through disciplined ITIL-aligned practices.

You'll provide Level 1 technical support, monitor networks, and troubleshoot issues under pressure, collaborating with internal teams and stakeholders to keep services fit for purpose.

Qualifications

• Minimum 2 years in IT support with focus on system operations.
• Bachelor’s degree in Information Technology or related field.
• ITIL or CompTIA certifications are a plus.
• Strong analytical and troubleshooting skills.
• Excellent communication for non-technical stakeholders.

Responsibilities

• Application monitoring to ensure optimal performance and prompt issue resolution.
• Batch management: execute and manage batch jobs, troubleshoot errors.
• Patching management: implement and manage patching processes and keep systems up-to-date and secure.
• Change management execution: run change procedures, document changes, assist incident management.
• Level 1 technical support to internal teams and users.
• Network monitoring: monitor performance, troubleshoot, ensure network integrity and security.

Skills

Application monitoring tools

Batch processing systems

Patch management

Network monitoring

Education

Bachelor’s degree in Information Technology

IT certifications (ITIL, CompTIA)

Job description

AIA Digital+ in Kuala Lumpur invites an IT Operations Specialist to monitor applications, manage batch jobs, patch systems, and execute change procedures. This role supports 24/7 operations and improves service stability through disciplined ITIL-aligned practices.

You'll provide Level 1 technical support, monitor networks, and troubleshoot issues under pressure, collaborating with internal teams and stakeholders to keep services fit for purpose.