IT Command Centre Lead – 24/7 Ops & Incident Response

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an IT Operations Manager to lead a team in ensuring the availability and performance of IT services. The role will involve managing applications, batch jobs, and incident resolution within a 24/7 operational environment.

The ideal candidate should have significant experience in IT operations and supervisory roles, with relevant technical certifications being a plus. This position requires flexibility to work shifts, including nights and weekends.

Qualifications

• 7 years of experience in IT operations, with at least 3 years in a supervisory role.
• Strong knowledge of relevant technical skills and tools.
• Excellent analytical and problem-solving skills.

Responsibilities

• Lead and manage a team of IT professionals.
• Oversee monitoring of applications to ensure performance.
• Manage batch jobs and troubleshoot issues.
• Coordinate patch management processes for system security.
• Facilitate change management with minimal disruption.
• Provide first-line technical support and incident management.
• Monitor network performance and troubleshoot connectivity.

Skills

Application monitoring

Batch processing

Patch management

Network monitoring

Analytical skills

Problem-solving skills

Communication skills

Education

Bachelor's degree in Information Technology

Tools

ITIL certifications

CompTIA certifications

Job description

AIA Hong Kong and Macau is seeking an IT Operations Manager to lead a team in ensuring the availability and performance of IT services. The role will involve managing applications, batch jobs, and incident resolution within a 24/7 operational environment.

The ideal candidate should have significant experience in IT operations and supervisory roles, with relevant technical certifications being a plus. This position requires flexibility to work shifts, including nights and weekends.