Assistant Manager, Command Centre

AIA Hong Kong and Macau; Kuala Lumpur; On-site; MYR 80,000 - 100,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an experienced IT Operations professional to join their team in Kuala Lumpur. This role entails ensuring the availability of IT services and minimizing outages through effective management of IT infrastructure.

The ideal candidate will have at least 5 years of experience focused on System Operations, a Bachelor’s degree in Information Technology, and proficiency in various monitoring tools. The position requires shift work to maintain 24/7 operations.

Qualifications

• 5 years of experience in IT Operations with a strong focus on System Operations.
• Bachelor’s degree holder in Information Technology or related discipline.
• Proficiency in application monitoring tools and network monitoring tools.

Responsibilities

• Ensure IT service availability and minimize business impact of IT outages.
• Perform system monitoring on IT infrastructure, including servers and networks.
• Assist the shift manager in monitoring and managing batch jobs.

Skills

System Operations

Application Monitoring Tools

Batch Processing Systems

Network Monitoring Tools

Analytical Skills

Verbal and Written Communication

Education

Bachelor’s degree in Information Technology

Tools

ITIL Certification

CompTIA Certification

Job description

About the Role

AIA Digital+ is a technology, digital, and analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfills its Purpose to help millions of people across Asia-Pacific live healthier, longer, better lives.

Responsibilities

• Ensure IT service availability and minimise the business impact of IT service outages through effective management.
• Contribute to the improvement of user satisfaction with IT services by ensuring arrangements remain aligned with business needs and priorities and fit for purpose.
• Perform system monitoring on IT infrastructure, including servers, networks, and applications.
• Perform routine system checks and maintenance to ensure optimal functionality.
• Provide guidance, mentorship and support to the team according to instruction from the Shift Manager.
• Assist the shift manager in monitoring, executing, and managing batch jobs, ensuring timely completion and troubleshooting errors.
• Work with technology support teams on patching deployment.
• Execute change management procedures, ensuring smooth implementation and accurate documentation.
• Support the team in identifying, troubleshooting, and resolving system incidents promptly.
• Maintain accurate documentation for system operations.

Minimum Job Requirements

• 5 years of experience in IT Operations with a strong focus on System Operations, or an equivalent combination of qualifications and relevant experience.
• Bachelor’s degree holder in Information Technology or related discipline.
• Relevant IT certifications (e.g., ITIL, CompTIA) are a plus.
• Proficiency in application monitoring tools, batch processing systems, patch management, and network monitoring tools.
• Strong analytical skills with the ability to troubleshoot and resolve technical issues under pressure.
• Excellent verbal and written communication skills, with the ability to convey technical information clearly to non-technical stakeholders.

Working Conditions

Shift work – the position requires working in shifts on‑site, including nights and weekends, to ensure 24/7 operation of the IT Command Centre.